Ehsan Ali Email & Phone Number

London, On, Ca

London, Canada Area

London On

- Independently operated the Gas Bar - Delivered excellent customer service- Maintained a safe and clean work environment- Increased customers' basket size by encouraging them to take advantage of the store's promotions- Built effective relationships with both customers and staff- Handled customers' complaints professionally and per store policies, which improved customer satisfaction and retention- Listened attentively to determine customers' needs; recommended appropriate products, contributing to fewer product returns, and higher inventory turnover- Ensured that customers were handling gas in accordance with the safety procedures - Signed up many customers to the My 'Money' Card- Motivated customers to fill out online/phone surveys

London, Canada Area

- Assisted homeless or individuals who are at risk of becoming homeless to find suitable and affordable housing- Referred clients to other organizations that will further assist them with other challenges - Facilitated workshops that educated the clients how to find and maintain adequate housing. It included information about their rights and responsibilities, fire safety, being a good neighbour, and living well within a small budget - Followed up with clients and ensured that they have progressed with their housing needs- Called previous landlords, and updated our landlord database- Assisted the receptionist with answering phone calls and taking messages

London, Canada Area

- Operated the store independently, while maintaining a professional, clean, and a safe environment.- Encouraged many customers to participate in Husky's loyalty program, which increased customer retention, bolstered the company's database, and created profitable long-term relationships with many customers- Received three awards from the Mystery Shopper for creating a unique customer experience, which was due to my outstanding customer service skills, store care, and ability to create a personal touch with the customers- Increased sales due to my success in persuading customers to take advantage of the store's promotions. It also improved customer relations and inventory turnover- Conducted two job orientations to new staff members, which enabled them to give 100% to their duties

London On

Processed Canada Pension Plan and Employment Insurance appeal applications by determining the employment status of a worker or by determining whether the business owner was an arm's length with their employee(s). Procedure:-Gathered information about the parties to the appeal and the industry through questionnaires, phone interviews, online, and CRA's database- Updated the database whenever required, which maintained a database full of key intelligence for later use - Used the information to analyze the situation and make the appropriate decisions - Wrote comprehensive reports, which lead to creating sound decisions that were always supported by my Team Leader and the CRA's Headquarters

London On

- Operated a fast paced store independently, yet provided excellent customer service - Maintained a clean, professional, organized and hazard-free workplace- Built rapport with customers which improved the store's atmosphere and enhanced the customers' shopping experience - Resolved problems effectively and efficiently, which improved customer satisfaction and retention. It also generated stronger bond between some of the customers and the staff and, in turn, the business - Observed the customers' shopping behaviour and product choices, which enabled me to increase store sales by matching the right customer with the right promotion. - Proficiently worked out schedule conflict between my peers by creating solutions that both parties appreciated. It resulted in less stress on the manager and smoother operations as a result of less absenteeism- Resolved other conflicts among my peers, which improved the tardiness of my coworkers and created a more serene work atmosphere - Because of the overall outstanding performance, I was often assigned to train new employees. The result was a reduction in trainees' mistakes and quicker learning and adaptation to the store environment and operational procedures

Major In Consumer Behavior, Management And Organizational Studies

Certificate, General Arts And Sciences, 3.6/4.2 Gpa