Ehsan Shaheen Email & Phone Number

•Adapted teaching methods and instructional materials to meet the diverse needs andinterests of students (in Egypy and Germany).•Provided tutoring and support to individuals or in small groups, aiding in taskcompletion and reinforcing learning concepts.•Modified lessons to accommodate diverse learners, utilizing strategies such as peer-assisted learning and small group work.•Created PowerPoint presentations to offer students interactive exercises for test andquiz preparation.

Cairo, Egypt

•Training and mentoring newcomers, as well as monitoring their progress.•Creating documentation and PDFs to capture know-how.•Participating in weekly meetings to present project updates to management.•Planning test strategies and test environments, including environment selection.•Contributing to problem-solving, process improvement, and service provision.•Conducting and verifying manual and automated tests on various platforms (Web,Desktop, Cross browser) and performing E2E (Integration) tests and smoke tests.•Maintaining test cases on the automation tool (Tosca) for each regression.•Creating an automated test package for the product and providing test coverageanalysis using Tosca.•Reviewing test cases and verifying acceptance by developing manual applicationfeatures as well as regression testing.•Supporting test management, defect control, and configuration management withinthe delivery process.•Working flexible hours, including night shifts, weekends, and holidays.•Collaborating with developers and customers to resolve reported defects with agileviews.•Communicating with the customer through daily smoke test result reports andweekly progress and summary reporting.

- Using JMP Defect Management Tool, i am working on executing the manual Testcases on cross Browsers and Reporting the test Results "Test Progress & Saummary Report". - I work also in Automation Testing using Tosca by Executing, analysing and Maintaining the test Logs.- Responsible for the Smoke Tests to deliver the Result of the Environment Stability.

Ägypten

•Maintained excellent customer satisfaction ratings through outstanding servicedelivery.•Developed and conducted compelling sales presentations to convey product benefits.•Provided training and mentoring to new sales representatives.•Utilized customer information to develop innovative sales strategies for revenuegrowth.•Developed and maintained a comprehensive understanding of products, services, andcompetitors to enhance sales presentations.•Trained new employees in customer service, money management, and organizationalstrategies.

Gise, Ägypten

I started my Career in Vodafone handling the German prepaid Customers then moved to support the Shop employees as a Second Level Support.- I was promoted to Credit Department to handle the Contract Customers also in their Technical compliance.