Elisha Voren, Ms, Cscs Email & Phone Number

-Successfully managed a team of 10-15 employees and managers, 100-150 indirect reports; created and led manager onboarding and development, quarterly performance reviews, and weekly team meetings remotely.- Led, coached, and developed a team of managers to deliver excellent member experience through coaching, monitoring performance, and providing feedback while fostering collaboration and a positive team culture.-Implemented strategies to optimize business unit performance, including the development and maintenance of playbooks, dashboards, and metrics. -Co-launched the first-ever service delivery quality and risk audit across the entire membership in order to drive retention and client experience.-Streamlined performance management by creating a scalable performance review process in partnership with a performance management software, Lattice, rolled out across the entire company. Administered all aspects of the performance evaluation process including launch, analysis, calibrations, promotion decisions, goal setting, learning & development, PIPs, and hosting best practices for ICs and people managers.-Created a four-week onboarding process for new performance managers, spearheading the following: scheduling, organizing and creating content, recruiting teachers, hosting training sessions, and post-onboarding support for seven cohorts.

Pioneered the Performance Manager Role and Performance Team Functions, establishing policies, procedures, and KPI measurements while strategizing team growth and customer experience tactics. Additionally, implemented a quality assurance program to evaluate client experience delivery success, including the development of a grading rubric and process.

San Francisco, California

Oakland, Ca

As an Independent Wellness Coach I co-create action plans by taking a bio-individual approach to nutrition, fitness, and lifestyle coaching while providing support, guidance, and compassion throughout the client’s journey

San Jose, Ca

As an Independent Wellness Coach I co-create action plans by taking a bio-individual approach to nutrition, fitness, and lifestyle coaching while providing support, guidance, and compassion throughout the client’s journeyPrevious Roles Held: Acting Director of Elite Training & Wellness, Class Coach, Recovery Specialist, Front Desk Staff

Raleigh-Durham, North Carolina Area

• Performed all front desk and administrative duties; scheduling, emailing, issuing test kits/results, patient files & forms, faxing, supplement shipments, and inventory management of medicinary, creating relationships with medical labs• Provided patient support; patient communication, scheduling, preparing labs/kits and patient files for each appointment• Utilized electronic medical software and practice management software (ex: mindbodyonline)

Miami/Fort Lauderdale Area

Managed the operations of a 4k sq. ft. facility, supervising a team of 10 employees, overseeing 200 members, and handling a budget, building the business from the ground up while ensuring daily operations were smooth.Owned the full life cycle of client success: onboarding, training, membership renewals, quality assurance, and retention.Managed company bookkeeping: operational budget, P&L reports, payroll, benefits, purchase orders, sales, etcHelped clients identify personal wellness goals and co-created an action plan to overcome obstacles and achieve optimal wellness through balancing lifestyleGuided clients of various fitness levels, ages, and experiences to reach their wellness goals through lifestyle coaching, exercise prescription, education, and personal guidanceInstructed motivational training sessions for groups of various class sizes and fitness levels

Miami/Fort Lauderdale Area

Assisted strength and conditioning staff with the monitoring, training, testing, motivating, and educating of all 17 NCAA Division I TeamsDesigned and tested athletes in all areas of performance including; strength, power, speed, agility, endurance, flexibility, and body composition Administered and evaluated dietary analyses on athletes and provided nutritional educationBuilt personal relationships with athletes to provide guidance and support in their individual goals of balancing social life, academic, and athletic responsibilities

Colorado Springs, Colorado Area

Assisted strength and conditioning staff with the training, testing, and educating of all Olympic, Olympic hopeful, Paralympic, and Pan-American athletesDesigned, implemented, and coached sports specific strength & conditioning programs for assigned athletes and teamsDevised various performance enhancing programs including; strength, agility, speed, plyometric, flexibility, balance, coordination, and cardiovascular training

Wellness Center/Coral Gables, Fl

Perform laboratory fitness assessments on students, faculty, and alumni that range from low-risk to high-risk to identify current health statusProvide individualized fitness, health, and nutritional information to improve wellbeingMotivate clients to become aware and proactive about their health and fitness levels

Colorado Springs, Colorado Area

Developed strong work ethics, goal setting skills, and a drive for success while maintaining rank (top 4) and representing the United StatesEncouraged organization, communication, motivation, sportsmanship, commitment, and teamwork among team members as captainAcquired performance training skills by working closely with the Olympic Strength and Conditioning CoachObtained numerous rankings including; number one in the nation and third in the worldAchievements:US National Team MemberMost Valuable Player - OTC Taekwondo Resident Team - 2001 U.S. Taekwondo Collegiate Athlete of the Year - 2001Women’s Taekwondo Team Captain – Olympic Training Center Team - 2004Women’s Taekwondo Team Captain – World University Games Team - 2002World Taekwondo Championship Medalist2-time World University Taekwondo Champion 2-time National Taekwondo Champion 5-time US Open Taekwondo Champion 4-time US National Taekwondo Collegiate Team MemberESPN’s Titan Games Taekwondo Flyweight Champion

Bachelor Of Science In Education, Exercise Physiology

Master Of Science (M.S.), Exercise And Sports Science- Specializing In Strength And Conditioning

Nutritional Therapy Consultant