Freddie Villalva Email & Phone Number

Philippines

Philippines

- Maintain accurate and up-to-date inventory of software licenses, installation and documentation - Track software version, usage and entitlements across the organization- Ensure the organization's compliance with the software licensing agreement, avoiding overuse or underuse of the licenses.- Prepare for and manage internal and external audits. - Identify.

Philippines

Key Responsibilities: - Subject matter expert of ITSM Processes such as Incident, Problem, Change, and Knowledge management processes (With Focus on Change Management Process) - Process Design, Delivery, Knowledge Transfer, Operational level execution KPI identification, and measurement in accordance with the industry standard and Organizational.

Philippines

Focus on Problem Management Process:Key Responsibilities: - Responsible for overseeing the problem management process. - Review and evaluate newly opened problem records and search for existing problem records with known workarounds. - Determine the priority and severity of each problem record. - Initiate escalation and assign problems to appropriate.

Laguna Technopark, Binan Laguna

IT Helpdesk Analyst