Eigle Barros Email & Phone Number

State Of São Paulo, Brazil

- Led the pilot project as part of the revitalization of Danone Brazil's Kiteiras program, focused on women's empowerment and business management. Developed training materials and delivered workshops on leadership, digital marketing, and AI-driven technologies, empowering female entrepreneurs to enhance productivity and business efficiency.- Directed strategic planning and localization of the Meta Spark curriculum in Portuguese and Spanish, leading the production and delivery of 27 hours of recorded content within a strict 9-month timeframe and adhering to budget constraints, successfully meeting client expectations.- Researched and identified AI and VR partnership opportunities in education, delivering strategic insights on 15+ potential partners to support future collaborations and drive innovative, tech-based educational solutions.- Designed and developed curriculum for the Northern Triangle Women's Economic Empowerment Program (Cenpromype & OAS), offering technical expertise on Metaverse technologies and economic growth opportunities for MSMEs in Central America.- Led the content adaptation and execution of the Exploring WhatsApp for Nonprofits webinar in partnership with TechSoup. The webinar achieved a 90% satisfaction rate from participants, demonstrating high relevance to organizational needs and advancing digital inclusion initiatives.- Prepared talking points and presentations for high-profile client participation in international events, ensuring that key messages and objectives were effectively communicated to C-level executives and stakeholders, enhancing program visibility and success.

São Paulo, Brasil

- Delivered comprehensive WhatsApp Business training to Organization of American States (OAS) Member States, effectively engaging high-level audiences and receiving outstanding feedback for the relevance and impact of the sessions.- Orchestrated material localization and conducted Train the Trainer (TTT) sessions for WhatsApp Business programs in Brazil and Nigeria, impacting 10,000+ entrepreneurs. Trained trainers not only on program content but also on effective delivery techniques, ensuring consistent and high-quality sessions that contributed to the digital transformation of small businesses and received exceptional feedback from participants and stakeholders.- Collaborated on the production and execution of the #SheMeansBusiness side event at UNGA 76, empowering women entrepreneurs by bringing their business challenges to a global stage. Worked with teams from South Africa, Iran, the Philippines, India, Mexico, and Brazil, alongside external agencies and high-level executives. Oversaw content production, including coordinating entrepreneur recordings and reviewing subtitles in six languages. My planning and organizational approach was recognized as a model, earning client and team recognition and leading to future engagements.

São Paulo

- Delivered face-to-face and online training sessions for small and medium-sized enterprises (SMEs) and NGOs across Brazil, providing essential skills in digital marketing, business management, and operational efficiency, enabling participants to enhance their business performance.- Reviewed and tailored training content to meet the specific needs of diverse audience segments, resulting in a 20% increase in training effectiveness, as measured by participant feedback and satisfaction surveys.- Led end-to-end project planning and execution for the #SheMeansBusiness Financial Literacy content localization into Brazilian Portuguese, managing the full cycle from content translation and script development to video production review and final launch. Coordinated with cross-functional teams, translation vendors, and partners to ensure strategic alignment with local needs and cultural nuances, while overseeing logistics, timelines, and budget to achieve high-quality delivery. - Analyzed post-training surveys and satisfaction data, identifying key areas for improvement, and implementing changes that increased engagement and learning outcomes across training sessions.- Coordinated event logistics, including collaboration with external agencies, ensuring seamless execution of training programs, while managing inventory, promotional material distribution, and shipping logistics in a cost-effective manner.- Managed budget and financial operations for training initiatives, preparing purchase orders, processing payments, and ensuring compliance with financial guidelines to maintain fiscal responsibility.

São Paulo E Região, Brasil

- Developed and delivered customized language programs in Spanish and Portuguese for corporate clients such as Stora Enso, Nespresso, ING, and Meta, enhancing language skills for professionals in a business context.- Facilitated individual and group language training sessions within corporate environments, offering tailored learning experiences that aligned with clients' business needs and professional goals.- Designed and created tailored language materials to meet the specific learning objectives of foreign students, ensuring engaging and relevant content that accelerated language acquisition.- Led training courses for language educators, sharing best practices and teaching methodologies, improving the overall quality of language instruction in the region.- Translated and reviewed corporate reports, proposals, and presentations on a wide range of topics, ensuring accuracy and clarity for business communications.

São Paulo E Região, Brasil

- Developed, translated (English/Spanish), and delivered comprehensive course content on the functionalities of Meta's family of apps, providing customized training to help small and medium-sized businesses enhance their use of digital platforms.- Led tailored training sessions for SMEs in Brazil and Argentina, focusing on maximizing the potential of Meta's apps to improve business operations, marketing strategies, and customer engagement.- Analyzed satisfaction surveys to assess the impact of training sessions, generating insightful reports and actionable recommendations that informed the development of future training strategies and content updates.

- Developed engaging and interactive class materials and assessments for high school students, creating a dynamic learning environment that encouraged participation and improved understanding of complex concepts.- Delivered lectures on grammar, literature, and writing in both Portuguese and Spanish to groups of 30-40 students, fostering language proficiency and critical thinking skills through a combination of theoretical instruction and practical exercises.

São Bernardo Do Campo, São Paulo, Brasil

- Supervised a team of 5 attendants to ensure the accuracy and excellence of the customer service channel, improving overall service quality and customer satisfaction.- Monitored call interactions and provided feedback to identify areas for improvement, resulting in enhanced customer service delivery and more efficient handling of client requests.- Developed and delivered training materials and presentations in Spanish for employee training sessions, equipping the team with the necessary skills to handle bilingual customer interactions effectively.

São Paulo, Brasil

- Supervised a team of 20 attendants, overseeing customer service interactions via email to ensure exceptional service delivery and consistent resolution of customer inquiries.- Monitored and evaluated customer service performance, identifying areas for improvement and implementing enhancements to optimize response times and service quality.- Led performance improvement training sessions for team members, focusing on developing skills and increasing efficiency, resulting in improved overall performance and higher customer satisfaction.