Eileen B. Email & Phone Number

Bronx, New York, United States

• Resolve guest conflicts in courteous manner while implementing stadium policies and procedures.• Assist in office support such as managing phone lines and other administrative tasks. • Provide stadium information and directions to guests as needed in a positive and professional manner.• Guide new employees while they become acclimated to their positions within Guest Relations.

New York, New York, United States

Bronx, New York, United States

• Provided general office support including phone inquiries, scheduling, and answering emails.• Delivered professional customer service including VIP experiences and reliable administrative tasks with accurate order processing. Used Salesforce and Galaxy software for booking their experiences. •Worked collaboratively across other departments (ex: Global Resources, Groups Sales, & Membership).• Maintained accurate knowledge of general park attractions and amenities in accordance with WCS standards of guest service while cultivating relationships with clients.

Tampa, Florida, United States

• Ushered guests to their seats. • Provided guidance and answers to guests’ questions.

Bronx, New York

• Managed multiple guest requests and problems at the same time.• Greeted guests in a friendly and courteous manner. • Escorted guests to their suites. • Aided in the setup and breakdown of private events within the suites.

White Plains, Ny

• Worked high volume events such as Weddings, Bar Mitzvahs and Reunions. • Assisted in the set-up and cleanup of events. • Managed entire guest experience from the moment the guest arrived until he or she left.

White Plains, Ny

• Oversaw inventory within the company warehouse.• Managed phone lines and organized/responded to event inquiries.• Worked with the event team to aid in the preparation and planning of events.• Assisted management with office and administrative duties.

Dudley, Ma

• Worked various Division 3 games; ice hockey, basketball, field hockey, lacrosse, and football• Responsibilities included; film highlights, update message boards, manage penalty boxes, ticket seller/guest services and field coordinator of penalties/substitutions to announcer.

Dudley, Ma

• Managed signups for campus events and shuttle bus.• Oversaw the upkeep of the Student Involvement office. • Aided Student Leaders with campus activities. • Served as a resource to students with questions about Student Involvement. • Assisted the Director and the Assistant Director of Student Involvement with tasks as needed and current events on campus.

Dudley, Ma

• Assisted professors and the International Business program. • Used Excel to create spreadsheets to help organize and manage internal data.• Contacted potential employers regarding partnering with Nichols College to provide internships for International Business students

Dudley, Ma

• Provided knowledge about college policies• Informed 1st year students' families about the transition into college.• Collaborated with fellow orientation leaders to facilitate group activities with 1st year students & their families..

Dudley, Ma

• Led and executed team building exercises for 1st year students • Supported 1st year students adjust to college life • Acted as a resource for 1st year students' questions and concerns

Bachelor Of Science - Bs, Animal Health, 3.8

Bachelors Of Science In Business Administration, Hospitality Management & International Business

Activities and Societies: Social Programming Board Women's Club Volleyball Hospitality Club International Affairs Club Intramural Softball.

High School Diploma