Eileen Chen Email & Phone Number

Suzhou, Jiangsu, China

• Manage the QA team in cooperation with local account sales team to ensure that customer requirements are addressed in a timely and effective manner, particularly the NPI projects.• Manage internal/external quality metrics including cstomer audits, customer complaints, top 10 defect analysis and yield improvement driving.• Ensure product implementation and compliance with SPC in alignment with agreements with customers and in accordance with quality management system protocols.•… Show more • Manage the QA team in cooperation with local account sales team to ensure that customer requirements are addressed in a timely and effective manner, particularly the NPI projects.• Manage internal/external quality metrics including cstomer audits, customer complaints, top 10 defect analysis and yield improvement driving.• Ensure product implementation and compliance with SPC in alignment with agreements with customers and in accordance with quality management system protocols.• Laeding effectively improvement action and appropriate communications of CIP programs to the customer as well as change management in accordance with agreed upon customer requirements.• Document customer complaints and work to identify the root cause and implement corrective action to prevent reoccurrence.• Performs quality engineering reviews (including design) and documentation for both new and existing products to ensure quality control base on reasonable cost spend.• Management and reporting of customer quality status and yield trend for all product lines during weekly/monthly management reviews. Show less

Wuxi, Jiangsu, China

•Manage the Customer Quality Service team to ensure that customer requirements are understood and addressed in a timely and effective manner;•Directly Lead the Customer Quality communications for major quality issue or key qualification programs.•Develop relationships across functional teams, investigating issues and drive the Voice of the Customer (VOC) for quality throughout the operations organization.•Develops and applies quality standards in accordance with company and customer… Show more •Manage the Customer Quality Service team to ensure that customer requirements are understood and addressed in a timely and effective manner;•Directly Lead the Customer Quality communications for major quality issue or key qualification programs.•Develop relationships across functional teams, investigating issues and drive the Voice of the Customer (VOC) for quality throughout the operations organization.•Develops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests.•Evaluates work methods, procedures and policies, determines disposition of non-compliant products. •Leading to identify the root cause and implement corrective action to prevent reoccurrence based on the data provided by all internal functions and through support of direct customer interactions.•In purpose to minimize cost impact of each quality issue, should utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements.•Reduces qualification cycle time while still meeting quality performance requirements.•Management and reporting of external customer quality status during weekly/monthly management reviews.•Familiar with applicable quality tools such as pareto, FMEA’s, SPC/SQC, histograms, trend analysis, process mapping, design of experiments, cause and effect diagrams, 8D problem solving methodology. Show less

Taiwan

• Focus on desmear, PTH and copper plating process for PCB. • Survey most effective production equipment and chemicals. Formulate manufacturing processes and standard operating procedures. Apply DOE methodology to determine optima parameters.• Process capability improvement to contribute production yield improvement.• Implement and administer operation procedures. Coach and train manufacturing team, organize operation daily activities.

Taiwan

• Focus on desmear, PTH and copper plating process for flip-chip product. • Survey most effective production equipment and chemicals. Formulate manufacturing processes and standard operating procedures. Apply DOE methodology to determine optima parameters.• Implement and administer operation procedures. Coach and train manufacturing team, organize operation daily activities.

Taiwan

- Build reliability test lab and propose reliability monitoring plan for management team reviews.- Conduct regular reliability and perform faliure analysis once failure occure, delivery qualified FA report to management team and track for improvement activitys.- Weekly/Monthly reliability reporting and risk assessment base on datas.- Study material properties and perform DOEs to identify failure mechanism to contribute reliability improvement.- Familiar with analysis tool such… Show more - Build reliability test lab and propose reliability monitoring plan for management team reviews.- Conduct regular reliability and perform faliure analysis once failure occure, delivery qualified FA report to management team and track for improvement activitys.- Weekly/Monthly reliability reporting and risk assessment base on datas.- Study material properties and perform DOEs to identify failure mechanism to contribute reliability improvement.- Familiar with analysis tool such as SEM, EDS, FESEM, DSC, DMA, TMA, HPLC, FTIR, GC-mass, Auger. Show less