Eileen Coffey Email & Phone Number

Concord, Ma

• Build relationships with clients serving as a subject-matter expert in Telecom Expense Management solutions, supporting Network Transformation activities and migrations from existing TEM solutions• Deliver targeted and engaging software demonstrations for prospective and existing clients • Travel to client locations for on-site sales presentations and software demonstrations to business users, as well as managers and C-suite executives• Develop and manage data requirements and use cases in support of demo environments• Work closely with software development teams to define software requirements

Greensboro/Winston-Salem, North Carolina Area

• Build relationships with clients serving as a subject-matter expert for a complex software solution, delivered on Cloud or on-premise. • Overcome technical hurdles by educating clients on the security of IBM’s Cloud infrastructure.• Deliver targeted and engaging software demonstrations for prospective and existing clients virtually, using webcast software such as GoToMeeting • Travel to client locations for on-site sales presentations and software demonstrations to business users, as well as managers and C-suite executives• Consistently exceed client expectations when delivering complex Proof of Concept software engagements• Manage the entire RFx response process, ultimately delivering comprehensive proposals which meet client requirements and demonstrate IBM’s unique business value • Create an RFx repository, for use by the Solutions Consultant Team, resulting in content efficiencies and improved accuracy of RFx responses to prospective clients• Create an inventory of product enhancements for each software release, allowing the Solutions Consultant Team to educate clients and prospects about solution features included in cumulative releases

Winston-Salem, Nc

• Provide technical support to dozens of sales engagements during 2014, resulting in over $3 million in revenue• Provide leadership and guidance to the North America CSP Team, ensuring workload is evenly distributed and motivation and performance levels are high • Engage with prospective clients throughout the sales cycle to determine configuration and implementation requirements, subsequently developing precise Statements of Work• Consistently exceed client expectations when delivering complex Proof of Concept software engagements• Travel to client locations for on-site sales presentations and software demonstrations to business users, as well as managers and C-suite executives• Manage the entire RFx response process, ultimately delivering comprehensive proposals which meet client requirements and demonstrate IBM’s unique business • Assist other Team Members with their deliverables by writing RFx content and proofreading documents• Provide training, guidance and feedback to new CSP Team Members with respect to software demonstrations and RFx content• Develop content for TEM Sales Mastery Exam and TEM Technical Sales Mastery Exam• Regularly attend webinars related to competitive/complementary product offerings and industry trends (Mobile Device Management, Tablets, Corporate Liable to Individual Liable Strategies, etc.)

Huntington Station, Ny

Software Development• Assume primary responsibility for the development/maintenance of Wireline TEM software including data mapping, system logic, application requirements, reporting and overall functionality• Completely overhaul Wireless Data Mapping process to facilitate automated audit and optimization processes • Provide significant input into the development of the following software products: Business Intelligence Dashboards, Asset Management (IT and Telecom Assets), Procurement• Identify opportunities for process improvement; work with team members to define and implement best practicesBusiness Development/Sales Engineer• Travel to customer locations for on-site sales presentations, providing subject matter and technical expertise• Provide input into product pricing models and profitability calculations for TEM/WEM software services• Proofread and provide input into all Marketing Materials, Whitepapers and Webinar content• Regularly attend webinars related to competitive/complementary product offerings and industry trends (Mobile Device Management, Tablets, Corporate Liable to Individual Liable Strategies, etc)

Huntington Station, Ny

Customer Service/Client Support• Assume complete responsibility for the implementation, ongoing support and management of clients that purchased Comview’s TEM and WEM managed services software products: monthly carrier data loads, data mapping, validation, audit, optimization and preparation of GL/AP feeds• Ensure that wireless savings guarantees are achieved• Maintain savings reports, tracking the value and quantity of claims filed with carriers• Analyze invoices for billing errors and identify cost savings opportunities for clients by comparing CSR to Contract to Invoice• Develop Wireless Policies for clients. Lead on-site meetings with key stakeholders, gather feedback and finalize policy content• Work with developers and other staff to ensure that client needs and requirements are being met (i.e. HR Feeds, Cost Center Feeds, reporting hierarchies, A/P and G/L specifications)• Define and propose software system improvements based on clients business requirements and processes • Prepare reports and presentations for clients, as well as internal management• Meet/exceed established timelines for regular client reporting• Allocate charges to client's cost centers based on client specific rules• Produce AP/GL batches• Reconcile new inventory based on MACD activity• Act as extension of staff by providing professional services for clients• Lead regular internal and client-facing meetings• Establish positive, strategic working relationships with clients and vendors

Bay Shore, Ny

Wireless Administration/Application Development• Planned and executed centralization of cellular billing and the migration to pooled plans for 1,300 lines of service spanning 3 carriers. Achieved a 15% reduction in annual spending.• Provided end-user support for 1,300 cellular voice/data devices• Managed contracts with AT&T Wireless, Verizon Wireless and Sprint/Nextel• Made use of cellular carrier applications for equipment ordering, invoice processing and billing/usage analysis (AT&T: Premier & WINCD – Verizon: Extranet, iBAS & MyBusiness - Sprint: Wireless Manager & SmartCD)• Indirectly managed Cellular Administration staff • Authored enterprise-wide Personal Communication Policy• Deployed 300 BlackBerry devices. Provided end user training and on-going support for all devices. • Managed the development of an application for BlackBerry. Deployed the application to 50 sales personnel. Responsible for on-going application development, device upgrades and overall support of the application.Website Project Management• Managed the technical and creative development of eight customer facing websites. Maintain content for all websites using custom Administration Tool. • Coordinated daily transfer of sales data into website Store Locator feature utilizing a B2B VPN, ultimately providing website visitors with product availability information by zip code and store. • Directed all internet-based marketing efforts including sweepstakes, contests and e-mail blasts for all brands.• Made use of Google Analytics for website reporting capabilities• Executed domain name registrations, renewals, transfers and DNS server changes for over 900 domain namesCollaboration• Managed, supported and developed intranet using Microsoft SharePoint Portal Server• Planned and executed Information Systems Customer Satisfaction Survey• Assisted with analysis of Video Conference network/equipment to determine feasibility of in-house bridging solution

Bay Shore, Ny

Systems Analyst, September 2002 to January 2004Website Project Management• Developed strategy for the creation of consumer websites based on analysis of consumer inquires and complaints. Presented solution to Senior Management. Received approval to proceed with project and an initial budget of $250K. Managed the development agency review process and selected development partner.• Coordinated development of a website used to assist with the recruitment of Independent Operators Cellular & Collaboration• Provided user training and support for 100 cellular users, 18 Cellular Administrators, 3 cellular carriers• Processed invoices, negotiated contracts and maintained relationships with Audio/Web Conferencing, Video Conferencing and Cellular vendors. Implemented contract terms. 12 video conference locations and 200 conferencing users across the enterpriseIntranet WebMaster/Executive Assistant, October 2000 to August 2002• Designed and maintained corporate intranet web site using Dreamweaver and Fireworks. Responsible for all intranet framework content. Provided training and support to 6 webmasters for 20 departmental sites• Provided support for Video Conferencing network and equipment• Provided CFO support for creative/special projects• Provided administrative support to VP and Information Systems Department staff

5Th Avenue & 42Nd Street, New York, Ny

Loan Administrator, February 1998 to May 2000• Developed and maintained relational database system used in all aspects of managing exhibition-related loans• Created electronic forms for use by curatorial divisions• Coordinated and maintained schedules of packers, shippers, conservators, designers and staffAssistant Loan Administrator/Registrar, June 1997 to February 1998• Reviewed and processed Facilities Reports• Created condition reports for exhibition artifacts• Developed and maintained exhibition database