• Manage Data Analysis & Quality Assurance for the PFS Departments,

Supervises a team of 15 on all activities in the Collections Department. Resolves difficult issues regarding account resolution and other matters. Works closely with other departments both internal and external on claims resolution. Audits methods and procedures of Business Office functions to improve efficiency and ensure compliance with organizational and governmental regulations. Monitors quality and productivity performance measures, and has full authority over the Business Services staff. Works alongside and in conjunction with the Payment Posting Supervisor, Pre-Cert and other departments to achieve the overall goals of the Collections Department and the Business Office in general. Conduct monthly meeting with Payor representative and Collection Staff to identify and resolve trends and issues hindering collections and payments. Prepare annual performance reviews for direct reports 
Monitors staff attendance and time-off to ensure adequate coverage within the departments.Assist with 
hiring and orients new staff; trains new and existing staff, as necessary. 
Supervises Business Office staff responsible for various patient and third-party insurance follow up

Seamlessly administered accounts receivable, billing, and cash collection functions for this leading provider of long-term healthcare, outpatient rehabilitation therapy, assisted living and high-quality service. Leveraged superior organizational expertise to resolve backlogs in accounting, addressing and resolving account and billing issues, streamlining, and reorganizing business office functions.Delivered increases in revenue through the review and prioritization of aged receivables.Identified areas of improvement with respect to internal controls to the Area Controller.Engaged in routine field audits to ensure strict compliance with all corporate standards.Performed a variety of human resource functions, including the recruitment, hiring, and training of all new staff for multiple facilities, including Business Office Managers

Seamlessly administered accounts receivable, billing, and cash collection functions for this leading provider of long-term healthcare, outpatient rehabilitation therapy, assisted living and high-quality service.Leveraged superior organizational expertise to resolve backlogs in accounting, addressing and resolving account and billing issues, streamlining, and reorganizing business office functions.Delivered increases in revenue through the review and prioritization of aged receivables.Identified areas of improvement with respect to internal controls to the Area Controller.Engaged in routine field audits to ensure strict compliance with all corporate standards.Performed a variety of human resource functions, including the recruitment, hiring, and training of all new staff for multiple facilities, including Business Office Managers.

Fulfilled a critical role ensuring the successful execution of all business operations and front reception responsibilities for this provider of short and long-term medical and rehabilitation care.Administered all billing and collection of payments from Medicare, Managed Care, Third Party, and private accounts.Engaged in diligent, thorough, and capable handling of resident trust accounts, promptly addressing and resolving all resident and family inquiries related to billing.Ensured the efficient processing of payroll and accounts payable.