Client Experience Operations Manager
CurrentManages strategic and tactical high-level operations of the Client Experience team including Client Support, Technical Support, Client Onboarding, and Client Success.
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@yapicentral.com
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Eileen Herbert is listed as Client Experience Operations Manager at YAPI at Yapi, a company with 116 employees, based in Los Angeles Metropolitan Area, United States, United States. AeroLeads shows a work email signal at yapicentral.com and a matched LinkedIn profile for Eileen Herbert.
Eileen Herbert previously worked as Client Experience Operations Manager at Yapi and Team Lead, Client Success at Yapi. Eileen Herbert holds Master'S Degree, Creative Writing - Playwriting And Screenwriting, Distinction (4.0 Gpa) from City, University Of London.
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Self-motivated Customer Success Lead with a passion for leadership – exceptional communication skills – an innate ability to build relationships – and 12 years of customer success experience in client-facing roles. Brings pride in a job well done and proven ability to produce customer satisfaction and improved retention in high-pressure, fast-paced environments. Has a reputation as high-level leader.
Listed skills include Creative Writing, Editing, Screenwriting, Proofreading, and 34 others.
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Manages strategic and tactical high-level operations of the Client Experience team including Client Support, Technical Support, Client Onboarding, and Client Success.
North Hollywood, CA
Directly orchestrated and oversaw the growth of the team from 4 to 10 Customer Success Managers. Designs and implements outreach projects to connect Customer Success Managers with clients for customer engagement and retention. Maintains open channels of communication with C-level executives and other department leadership to ensure efficacy and efficiency.
Orlando, Florida Area
Casselberry, FL
Used book store with a brick and mortar retail location as well as eCommerce presence on Amazon and eBay. Developed a robust marketing plan for the owner and provided exceptional customer service via email, in person, web and phone. Created visually appealing displays and wrote creative copy for retail lots posted on eBay. Developed the company’s voice on.
Casselberry, FL
Served in a customer service capacity at the main library’s circulation desk. Answered questions and clarified library policy for up to 100 customers per shift. Relied on strong organizational skills to keep the circulation desk organized and used initiative to improve accessibility to the library’s DVD collection. Designed a rotational chart to constantly.
Fairbanks, Alaska
Worked 3 to 4 days/week as a K-12 substitute teacher on Eielson Air Force Base. Trusted with long-term substitution assignments of more than 1 week and successfully maintained order in the classroom and followed teacher lesson plans. Taught English, History, Mathematics and Drama at all levels from elementary to high school.
Sanford, FL
Rotated throughout the store in all positions from customer service to cashier, inventory, stocking and merchandising. Helped customers feel their best, listened to their needs and assisted 100s of shoppers in one of the two H&M flagship locations in FL.
Lake Buena Vista, FL
Provided guests with a magical, once-in-a-lifetime experience on Star Tours by utilizing empathy and creativity to maximize the impact of the excellent customer service tools and training provided by Walt Disney World. Carefully adhered to safety regulations in an extremely high-volume, fast-paced environment – assisting nearly 2K guests per shift.
Other employees you can reach at yapicentral.com. View company contacts for 116 employees →
Meral Marangoz
Colleague at Yapi
Istanbul, Istanbul, Türkiye, Turkey
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RI
Ramazan Irmak
Colleague at Yapi
Samsun, Türkiye, Turkey
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MY
Muhammet Yılmaz
Colleague at Yapi
Istanbul, Istanbul, Türkiye, Turkey
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CA
Caitlin Adams
Colleague at Yapi
Los Angeles, California, United States, United States
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JC
Jesus Contreras
Colleague at Yapi
Los Angeles, California, United States, United States
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JK
Jasmine Kim
Colleague at Yapi
Newport Beach, California, United States, United States
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MM
Maricella Montecinos
Colleague at Yapi
Round Rock, Texas, United States, United States
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LL
Liz Lensner
Colleague at Yapi
San Antonio, Texas, United States, United States
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JR
Jacob Robbins
Colleague at Yapi
Austin, Texas, United States, United States
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BR
Buck Redclay
Colleague at Yapi
Santa Monica, California, United States, United States
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Activities and Societies: Creative Writing Club: Founder and President; Alpha Phi Omega service fraternity: Secretary, Pledge Chair
Activities and Societies: Teaching Assistant
Activities and Societies: Head Writer
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Eileen Herbert works for Yapi.
Eileen Herbert is listed as Client Experience Operations Manager at YAPI at Yapi.
AeroLeads has found 1 work email signal at @yapicentral.com for Eileen Herbert at Yapi.
Eileen Herbert is based in Los Angeles Metropolitan Area, United States, United States while working with Yapi.
Eileen Herbert has worked for Yapi, Adventhealth, Brightlight Books, City, University Of London, and Seminole County Public Library.
Eileen Herbert's colleagues at Yapi include Meral Marangoz, Ramazan Irmak, Muhammet Yılmaz, Caitlin Adams, and Jesus Contreras.
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Eileen Herbert holds Master'S Degree, Creative Writing - Playwriting And Screenwriting, Distinction (4.0 Gpa) from City, University Of London.
Eileen Herbert is listed with skills including Creative Writing, Editing, Screenwriting, Proofreading, Public Speaking, Social Media, Film Production, and Video Production.
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