Eileen Hoffman Email & Phone Number

Fort Worth, Texas

• Elicited requirements from business stakeholders and translated into thorough and detailed functional specifications. • Utilization of Use Cases to link client and customer enhancement expectations and requirements.• Moderated meetings and (JAD) work sessions with project teams. • Collaborated with multiple groups in support of a unified project goal across the different application development teams.•Ensured Requirements Traceability across all deliverables • Supported the design, development and testing activities. • Conducted internal technical design sessions to provide detailed task direction to developers and database administrators• Extensive experience with applications built in both .net and web based environments.• Primary interface between Business and IT to identify, analyze and resolve issues.• Ensured adherence to SDLC methodology.• Identified, planned and implemented process improvements to elevate the quality of the requirements document deliverable.• Risk analysis identification of changes to requirements for impact to scope, schedule, and cost

• Developed project artifacts including timelines, work breakdown structures and dashboards using MS Project. • Defined and implemented work priorities, ensuring customer inquiries were managed more efficiently and effectively while accomplishing cost, productivity and quality goals.

• Selected by senior management team to lead the cross-departmental team facilitating the transfer of the group insurance block from Cedar Rapids, Iowa to the Texas Office.• Managed daily functions of 30 employees involving customer relations with insured’s and agents.• Planned and managed the project to implement monthly and yearly premium renewal increases, which included system modifications and notifications to insured’s and agents.• Directed functions resolving issues/problems with inter-departmental impacts including Customer Relations, Billing, Accounting, Commissions, etc.;• Identified, developed and managed applicable action plans for daily operations.• Defined and implemented work priorities, ensuring customer inquiries were managed more efficiently and effectively while accomplishing cost, productivity and quality goals.• Directed project management efforts via SDLC-aligned processes and procedures.• Established a team-spirited environment through a positive and proactive leadership style.