Eileen Johnson Email and Phone Number

*Responsible for the daily operations and activities of the management services team including complete revenue cycle, EMR maintenance and development and all associated support activities for its four practices and 24 providers*Actively oversees all practice operations for two member practices including management of supervisors, staff and technologists. *Acts as a primary liaison for physicians and mid level providers on all practice needs. *Develops new processes and work flows to maximize charge capture and claims management*Advises clinical staff on revenue cycle procedures and address coding issues as they relate to revenue cycle and charge capture*Works with subordinate team to continuously review and revise patient collections cycle*Actively develops and enhances EHR per practice request including development of templates, orders and documentation tools as well as the associated workflows*Serves as a point person to all practice owners and managers for any day-to-day issues regarding workflow, EHR, vendors or HR supports as needed*Continually analyzes workflow in all positions to minimize work steps, increase patient throughput and maximize charge capture and resulting revenues.*Prepares all summary and statistical reports monthly and on an ad hoc basis for all groups*Performs and maintains all credentialing for providers with payers, CAQH and other insurance related entities*Developed organizational structure to facilitate the operation of a revenue cycle service for 24 providers in seven sites across two states.*Worked with practice owner, COO and clinical operations manager on all business development and growth strategies *Designed workflow which produced 35% increase in revenues for member practices year one*Assisted in the planning, development and opening of a new 40,000 sf medical office building in 2012, and 15,000 sf space in 2014.

· Managed the daily activity of all administrative staff including reception, scheduling and billing staff for practice· Refined existing and developed new workflows to streamline patient access while maximizing data capture for scheduling, reception and billing· Acted as back-up to the clinical operations manager for daily interactions with clinical staff team· Oversaw all aspects of the revenue cycle for practice including charge capture, claims follow up and patient collections cycle· Assisted in development of documentation standards for Meaningful Use and PQRS· Prepared all staff schedules, annual performance appraisals and all corrective actions including terminations

*Responsible for the daily operations of five ambulatory facilities servicing walk-in and scheduled patients for immediate care, ancillary testing and scheduled diagnostic testing*Prepared the annual capital and operating budgets for each facility*Managed 40-45 staff and two supervisors in both clinical and non-clinical job roles*Developed strategies for more efficient process flows utilizing Lean techniques*Processed bi-monthly payroll for all staff and physicians within the departments*Negotiated contracts with vendors for services related to general operations*Wrote and presented annual performance appraisals for all staff and supervisors including goal development*Acted in concert with staff and patients to diffuse any customer service issues*Initiated the development of electronic documentation for services rendered by immediate care physicians *Worked daily with facility manager to maintain building operations; acted a site liaison for all vendors and tradesmen/service technicians*Participated in the planning, development and opening of a new 40,000 square foot medical office building

Responsible for the day to day supervision of operations within the immediate care clinicPrepared all staff schedules ensuring maintenance of budgetary limitsWorked with physicians to ensure medical necessity requirements were met for all applicable casesStrategized with Occupational Health Sales Representative to service Workman’s’ Compensation account clients with positive resultsOversaw all staff orientation and training for registration and accounts collectable employeesDeveloped strategies for more efficient process flows

Responsible for the assignment of ICD-9-CM and CPT-4 codes to all physician encounters for 25 practicesPrepared daily deposits for each office, ensuring accuracy and securityDelegated daily data entry batches to team for entry into billing systemCollected on account balances due from insurance carriers, HMOs, patients and employers