"Because we've always done it this way" is no way to work. I'd love to help you review your processes to optimize the way your IT department functions. Let's document, automate and streamline your day-to-day to allow you the opportunity to expand and improve.My focus has been customer support, managing client relationships, strategic outsourcing engagements, Incident, Problem and Change management, issue resolution and service desk support. I am experienced as a successful team member and leader in global staff and virtual teams. I am a Technical Account Manager who has extensive experience in application support and environment configuration, with the last 10 years in Service Delivery Management and Customer Success. Guiding L1-L3 teams, I have designed and documented efficient and accurate incident ticketing flow, volume trend reporting and incident remediation processes for ServiceNow and IBM SmartCloud Control Desk. Accomplished in cultivating successful client relationships and providing continuous process improvements while expanding expertise. My prior opportunities involved Contract and Customer Relationship Management, Service Level Management and generating business results and value.You can contact me at emduval004@gmail.com.
Listed skills include Sap R/3, Sap, Sap Netweaver, Sap Basis, and 11 others.