Innovative leader who excels in complex environments. Skilled in facilitating end user needs assessments with conversion into actionable business requirements with the ability to identify downstream effects prior to implementation preventing a downed system. Results driven professional with over 15 years industry experience, including roles in technology operations, project management, process improvement, and quality assurance. Supported Systems and Tools Used: Presently supporting Remedy ITSM. Have previously supported HP ServiceCenter –Request Management. Maximo- Asset Management, Configuration Management, Service Level Management, System Administration modules and, Request Management, with knowledge of Change Management and Incident Management, Agile Development Methodology using Jira Agile Development Environment (JADE), QualityCenter and SharePoint