Eileen Schmidt Email & Phone Number

United States

Manage clinic operations of Family Practice, Urgent Care, Lab, and Radiology.14 providers, 38 employees, and 10 Specialty clinics that average 3000 patients per month in the clinic.Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices, and facilitation for a positive work environment.Resolve issues in administrative areas such as information services, patient billing, and human resources while ensuring compliance with regulations, policies, and procedures.Monthly review of clinical financials to access budget and capital expenditures and various operational metrics.Prepare clinic payroll by overseeing employees' time card maintenance, time off requests, and coverage needs.Provide employees with feedback, including performance evaluations, corrective action, performance improvement plans, and discharge as appropriate.Provide guidance and direction to employees regarding human resources-related questions.Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.Collaborated with management to develop company-wide safety policies, procedures, and guidelines are being followed, and monthly assessments and quarterly drills are completed.Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions.Delegated tasks to staff members, monitored completion of all duties, and provided support to enhance performance.Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.Reduced operational expenses by optimizing resources.Oversaw daily clinic operations, including staff scheduling, patient flow management, and facility maintenance.Enhanced staff productivity through effective training programs and performance management strategies.

Cedar Rapids, Iowa Area

Increased team production by 18% through evaluation of communication delivered to consumers.Established performance and service goals and holds associates accountable for individual performance.Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.Developed and implemented training programs for staff.Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.Monitored, measured, and drove client services growth and profit objectives by coaching, motivating, and disciplining staff.Established performance and service goals and held associates accountable for individual performance.Scheduled and attended meetings with clients and prospective clients as requested.Managed existing and developing new client relationships, identifying risk and growth opportunities.Interacted with clients regularly to quickly alleviate issues and provide project updates.Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.Developed new employees and ongoing performance assessments of current employees.Encouraged creative thinking, problem-solving, and empowerment as part of the facility management group to improve morale and teamwork.Achieved strategic and project-based goals to facilitate sales, marketing, and product improvements.Performed duties and provided service by established operating procedures and company policies.

United States

Defined organizational problems to create and implement correction plans.Reviewed outcomes and metrics to evaluate performance, effectiveness, and impact.Attended public hearings to gain community input.Collaborated with seven other members to seek involvement in policy decisions, fundraising, and organization visibility.Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.Served as advocate and ambassador for the organization by fully engaging, identifying, and securing resources and partnerships to advance the mission.Assisted with the development of organizational budgets and resource allocation plans.Provided guidance and leadership on strategic planning initiatives and organizational development.Introduced new methods, practices, and systems to reduce turnaround time.Prepared and presented reports to inform the board of organizational progress and goals.Established and maintained relationships with key stakeholders to facilitate short- and long-term success.Monitored financial metrics and provided strategic direction to support financial stability.Developed and implemented strategies to drive organizational growth and development.Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.Served on collective bargaining, library, Johnson County Board of Supervisor, and Farm Bureau committees.President 2013-2016, Vice President 2011-2013.Collaborated with fellow board members to establish a robust succession planning process for key leadership positions within the organization

Tiffin, Ia

Managed private operations on a part-time basis.Budgets, a monthly report of income, balance, and cash flow, a quarterly report of gross revenue, net profit, operational expenses, and cash flow direction; yearly closeout includes current budgets, assets, liquidation, and losses.Proactively handle unemployment claims, and review allegations.Identified issues within the business and consumer.Coordinated prior day job location to the team for efficiency and time management.Identified financial strengths and weaknesses of the business financially positive.

Iowa City, Iowa, United States

Responsible for day-to-day operations and interaction with patients.Maintained a professional, organized, and safe environment for employees.Performed an extensive routine and advanced technical procedures delegated by the physician to collect medical data and assist in patient care.Resolved staff member conflicts, actively listened to concerns, and found the appropriate middle ground.Improved safety procedures to create safe working conditions for workers.Managed and motivated employees to be productive and engaged in work.Accomplished multiple tasks within established timeframes.Cross-trained existing employees to maximize team agility and performance.Monitored patients and maintained detailed records for physician review.Performed patient work-ups and assisted in minor office procedures.Worked with physicians and nurses in patient care excellence.Set up, maintained, and verified the sterility of lab equipment and tools.Troubleshoot problems with equipment and recalibrated devices or brought serious concerns to the supervisor for handling.Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.Collaborated with healthcare providers and administrators in proper testing.Liaised with patients regarding medical records and answered questions about evaluations.Proven ability to develop and implement creative solutions to complex problemsSkilled at working independently and collaboratively in a team environmentParticipated in team projects, demonstrating the ability to work collaboratively and effectivelyOrganized and detail-oriented with a strong work ethicWorked effectively in fast-paced environmentsUsed critical thinking to break down problems, evaluate solutions, and make decisionsPassionate about learning and committed to continual improvementWorked well in a team setting, providing support and guidanceResolved problems, improved operations, and provided exceptional service

Master'S Degree

Bachelor'S Degree

Associate'S Degree