Eileen Scott Email & Phone Number

Port St. Lucie, Fl, Us

Miami, Florida

Miami, Fl

Pre-opening team: responsible for development of all departmental policies and procedures, interviewing and hiring , training and development of staff, Title 31 compliance, and training for State testing .Post Opening: Responsible for overall operations of Cage, Count and Pari-Mutuels and support operations for Poker, Slots, Revenue Audit, Marketing, and F&B, including but not limited to: Cash ManagementProtection of AssetsInterviewing/HiringTitle 31 Training/Testing/ComplianceSchedulingPayrollTraining and DevelopmentFTE Management: continuous observation of service levels, and revision of staffing levels to ensure fiscal responsibilityInternal Control and Policy and Procedures: includes compliance and review, writing and/or revisions for submission to state for approval.Self Service Ticket Redemption Units, includes settlement, replenishment, repair, usage and dispute resolution ATM monitoringEquipment Maintenance/Contract ReviewExperience in Casino Systems: SDS, CMP, MEI EasyTrax, Ditronics (check cashing/credit card cash advance), Glory Kiosk Management, Time Master (payroll), Paycom (payroll) Key Watcher

Hollywood, Florida

Responsible for overall operations of Cage, Count Room, and support operations for Table Games, Slots, Poker, F&B, Promotions, and Bus Marketing, self service ticket redemption units and ATM support. Maintain and protect assets in excess of $200mManage staff of 2 managers, 3 shift managers, 27 supervisors, 65 cashiers, 18 pit clerks, 19 count team membersBudgets: prepare/develop and ensure budgetary compliance for CAPEX, FTE and P&L (operating expenses, repair maintenance expense, contracts, printing/stationary)Internal Control and Standard and Procedure compliance; including writing new and/or revisedSelf service ticket redemption (21 Western Money Units); including settlement, replenishment, repair, disputes and usage.Guest Service training, observations to ensure service levels were exceededFull Service Cage Operations in 4 locations including, Main Cage, High Limit Tables, High Limit Slots, & Poker, with 2 Main Banks/Vaults, Chip Bank & check bank. Cage Operations include but not limited to: chip/ticket redemptions, counter checks, customer deposits, withdrawals, substitutions, wire transfers, paid outs, jackpots, check cashing. Check cashing included personal, travelers, and credit card cash advance using the Global Cash Access (GCA) platform.Administrative duties included: payroll (Kronos), performance improvement, team member appraisals, team member recognition, attendance, guest correspondence, variance investigation/resolution, schedules, interviewing and hiring, Title 31 compliance, department newsletter.Cash Operations liaison for inquiries/assistance to guests and other departmentsCasino maintenance and SafetyStaff Development with written performance assessments and yearly evaluationsExperienced in the following Casino systems: CMP, New Wave, New Wave Checks, Bally SDG, HR Logix, Bravo, ISeries

Mashantucket, Ct

Part of the opening team responsible for the set up of the Cage and training of the new staffManage staff of 6 Shift Managers, 20 Supervisors, and original frontline staff of 82Ensure staffing levels to meet service demands within budgetReviewed and revised original staffing based on demand and reduced frontline staffing by more than 20 FTE'sBudgets: prepare/develop and ensure budgetary compliance for CAPEX, FTE and P&L (operating expenses, repair maintenance expense, contracts, printing/stationary)SOM and Standard and Procedure compliance; including writing new and/or revisedSelf service ticket redemption (12 NRT units); including settlement, replenishment, repair, disputes and usage.Guest Service training, observations to ensure service levels were exceededFull Service Cage Operations in 2 locations including, Main Cage and High Limit Slots., Main Bank, Chip Bank & check bank. Cage Operations include but not limited to: chip/ticket redemptions, counter checks, customer deposits, withdrawals, substitutions, consolidations, wire transfers, paid outs, jackpots, check cashing. Check cashing included personal, travelers, and credit card cash advance using the Global Cash Access (GCA) platform.Administrative duties included: payroll (ET/TASC), performance improvement, team member appraisals, team member recognition, attendance, guest correspondence, variance investigation/resolution, schedules, interviewing and hiring, Title 31 compliance, department newsletter.Cash Operations liaison for inquiries/assistance to guests and other departmentsCasino maintenance and SafetyStaff Development with written performance assessments and yearly evaluationsExperienced with the following Casino Systems: CAMS (Casino Database), SDS, STC cashiering, Peoplesoft, HRLogix, Global Cash Access

Mashantucket, Ct

15 years with Foxwoods Resort & Casino/MGM Grand at Foxwoods in several management positions with 6 years as the Coin Department manager and 5 months as the Cage manager for MGM Grand at Foxwoods. Responsible for overall operations of a complex consisting of 5 casinos, multiple banks, cages, ticket redemption units. Responsibilities included providing support services to guests, Table Games, Slot Operations along with strategic planning implementation of processes, procedures, budgets, staff development, training, reorganization, expansion and renovation.

Oversee all levels of Coin Operations for 4 Casinos with more than 7,000 slot machines, 4 MCB's, multiple cages and slot booths including 2 high limit slots rooms.Management staff of 3 Shift managers and 11 Assistant Shift ManagersResponsible for the reduction in frontline staffing from a high of 600+ in 2002 to just under 250 in 2008Budgets: prepare/develop and ensure budgetary compliance for CAPEX, FTE and P&L (operating expenses, repair maintenance expense, contracts, printing/stationary)SOM and Standard and Procedure compliance; including writing new and/or revisedSelf service ticket redemption (60 TDN units); including settlement, replenishment, repair, disputes and usage. Collaborated with management team to create a coin count team for handling all self service equipment. More than 60 ticket redemption units, 12 jackpot kiosks and 12 bill breakers throughout the property. Guest Service training, observations to ensure service levels were exceededFull Service Cage Operations in 2 locations including, Main Cage and High Limit Slots., Main Bank, Chip Bank & check bank. Coin Cage/Slot Booth Operations include but not limited to: chip/ticket redemptions, slot counter check issuance and redemption, jackpots processing, check cashing. Check cashing included personal, travelers, and credit card cash advance using the Global Cash Access (GCA) platformOversee all administrative duties including but not limited to, payroll (TASC/ET) performance improvement, team member appraisals, development plans, attendance, variances, guest correspondence, schedules, light duty, interviewing and hiring. Assist Director of Coin Operations with ongoing projects and guiding the department toward the future.

Responsible for the overall operations of the Coin Department for Day shift and the direct supervision of 3 Asst. Coin Shift Managers.

Responsible for operation of the Coin department for assigned casino. Scheduling, assessment and appraisal of staff, interviewing/hiring, standard and procedure compliance, support for slot operations, guest service, ticket redemption fills/credits, ensure operation, training/development.

Responsible for the supervision of staff in assigned casino, including master coin bank, cages, remote booths, Ticket redemption units and supervision of Asst. Coin Supervisor.

In 15 years with Foxwoods Resort & Casino and MGM Grand at Foxwoods I held several management positions in Coin and Cage operations, with 6 years as the Coin Department Manager and 5 months as the Cage Manager at MGM Grand at Foxwoods. Responsible for the overall operations of a complex consisting of 5 casinos, with multiple banks, cages, ticket redemption units, in the largest casino in the world. Responsibilities included providing support services to guests, Table Games, & Slot Operations along with strategic planning and implementation of processes, procedures, budgets, staff development, training, reorganization and expansion and renovation.

Responsible for daily operations of the department with emphasis on guest serviceDirectly manage 6 Assistant Shift Managers and staff of 200+Monitor InventoriesCoordinate operations with Slot, Security and Tribal Gaming Commission departmentsEnsure compliance of TGC regulationsWrite, ensure and communicate department standards and proceduresStaff meetings/roll callsDevelop staff for future promotional opportunitiesLiaison between departments to create a harmonious working environmentKnowledge of all front line operations as well as back of house operationsMaintain and control inventoryReceive coin/currency, verify and account for inventoriesInternal/external guest service.