I pride myself on working at the Luxurious Lotte Hotel Seattle as a Front Desk Agent. I uphold Forbes 4 Star status by delivering exceptional guest experiences. I focus on providing genuine interest in guests' needs, which allows me to anticipate their requests and enhance their overall stay. This commitment to service not only elevates guest satisfaction but also fosters loyalty.

I was responsible for maintaining the luxurious poolside cabanas at Disney's Grand Californian Hotel & Spa. I opened and closed the cabanas with close attention to detail to ensure guests receive all amenities. I resolved guest complaints/ overbookings to maintain guest satisfaction. I exceeded guest expectations with my genuine demeanor and enthusiasm, which kept guests coming back as regulars.

Disney's Grand Californian Hotel and Spa is a Forbes recommended and AAA Four Diamond hotel with high standards to uphold. My job includes welcoming guests onto the pool deck, checking guests in, carrying out a variety of guest requests, and much more. I have passed randomized Forbes audits by going above and beyond guest service standard with a genuine enthusiasm to welcome guests.

As a lifeguard for the Walt Disney Company, I am licensed through Ellis and Associates to keep our pools safe. I enforce pool rules regularly & strictly to ensure the safety of all guests. I am able to maintain a calm demeanor to ensure safety and efficiency during high pressure situations

I was in charge of creating schedules for all departments, organizing company documents, and keeping track of our budget. I always utilized my skills in organization, time management, and team communication.

I researched potential donors to assist Congressman Cisneros in the election. This position also introduced me to phone etiquette, as I cold called 20+ voters daily.

During my senior year of high school, I started working at Savers and gained a wealth of experience. With expertise in cash handling, organizing, and customer service, I was one of the most efficient workers.