Eileen T. Email & Phone Number

Berlin, Berlin, Germany

Berlin, Germany

• As a team member of Customer Success in Serrala, I wear several hats to achieve success with clients.🐱‍🏍Product Adoption Champion (Increased Client Automation by 20-35%)
• Boosted Client Productivity: Delivered personalized coaching and targeted content (sourced & co-created) that resulted in a 20-35% increase in client automation, significantly boosting productivity.
• Hands-on Client Success: Empowered clients to maximize value from Serrala's AutoBank solution through dedicated, hands-on guidance.
• Data-Driven Strategies: Leveraged data analysis to identify client needs and tailor adoption strategies for optimal results.✍🏽Product Strategy Contributor
• Content Creation Expert: Contributed to internal content by analyzing data to ensure materials effectively support product understanding and drive adoption.
• Streamlined Client Onboarding: Collaborated with internal teams to develop strategic client onboarding journeys, improving the client experience.

Berlin Area, Germany

I started as an officer in accounts receivable and now I have professionally developed as an accountant within my team. My daily tasks involve the following:*processing incoming payments in SAP;*looking into our IFRS9 report;*collaborating with different stakeholders;*answering any inquiries from different individuals:*monitoring our disputes, workload.

Consultant:Managed the flow of the day on the floor accordingly i.e coaching session, doing administrative work, resolving complaints from clients, calling back clients to inform them about their inquiry, reading the reports on Registered Disability Savings Plan (RDSP) and opening cases in our internal database to communicate to the team what is going on.

• Employed organization skills in coding and entering invoices using SAP
• Responsible in entering in an organized and fast manner expenses and commissions for agents in SAP
• Multitasked and prioritized administrative duties such as filing, sending out faxes and answering inquiries by the team
• Assist the department manager in her daily duties; such as doing general accounting entries, clearing accounts (customers and vendors ) in SAP
• Collected data thorough SAP; prepared summary reports in MS Excel and presented them to the departmental manager

B.Comm, Finance, General Management

Studied Management with a major in Finance

Master’S Degree, Social Entrepreneurship And Management

Activities and Societies: I was part of the founding figure of a student initiative known as ConAct where we seek to promote social.