Eileen Murphy Email & Phone Number

Tampa, Fl, Us

Florida, United States

Key Responsibilities:Leadership & Team Management: Supervise and support a team of crisis counselors during overnight shifts to ensure high-quality service delivery.Training & Mentorship: Provide ongoing coaching, feedback, and support to new hires and tenured staff to develop skills in crisis intervention, de-escalation, and risk management.Crisis Management: Monitor live calls and chat interactions to assist with high-risk situations, including suicidal ideation, self-harm, and other mental health emergencies.Quality Assurance: Conduct call reviews and performance evaluations, ensuring adherence to 988 Lifeline protocols, ethical standards, and confidentiality policies.Data & Reporting: Track team performance metrics and generate reports to identify trends, enhance workflows, and improve service delivery.Incident Management: Lead debriefings and provide emotional support to staff after difficult calls to promote well-being and resilience.Collaborative Problem-Solving: Work with external partners, emergency services, and mobile crisis teams to coordinate responses to complex or high-risk situations.Policy Development & Improvement: Participate in developing and refining policies to optimize overnight shift operations and maintain staff engagement.Skills & Competencies:Crisis intervention and de-escalationLeadership and team supervisionPerformance management and call coachingRisk assessment and safety planningData analysis and reportingCollaboration with external agenciesEmotional support and staff resilience-buildingFamiliarity with mental health resources and trauma-informed care

Florida, United States

Provides supportive counseling, information and referrals, crisis intervention counseling, suicide prevention, and intake screening of callers to the Mobile Teams and other community services- Provides resources, de-escalation, scheduling appointments, completing warm hand offs, and following up with callers- Provides a range of support from emotional support to full scale crisis de-escalation- Provides supportive services to help individuals regain a sense of safety, return to their normal level of functioning, and/or access ongoing treatment services as needed- Interact via phone, to understand consumers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met- Exhibits patient, knowledgeable, empathetic and helpful demeanor - Possess the ability to work in a highly stressful environment that deals with frequent suicidal callers- The ability to assess each caller’s presenting problem, support systems, coping skills and level of emergency to determine appropriate interventionIntervenes appropriately with callers who present imminent danger to self or others, including assessing lethality and taking necessary steps to interveneRespect each participant’s privacy rights under HIPAA and other applicable laws and regulations during the provision of services

Tampa/St. Petersburg, Florida Area

In home health care services in Applied Behavior Analysis treatment (ABA therapy) which includes consulting, 1:1 treatment, functional behavioral assessment, behavior intervention plans, education, and training for parents, educators, and healthcare professionals. Measuring and tracking clients progress and implementing new treatment plans based on results.

Fairfield, Ca

Delivered exceptional services in making a difference in the lives of seniors and their families. Took pride in providing compassionate, individualized care, and guiding clients through complex care decisions. Juggled multiple care plans, built strong relationships, and ensured that each client felt heard, valued, and supportedScreened prospective program participants for eligibility and successfully enrolled them. Provided complete information regarding program services, expectations, rights and responsibilities.Obtained and reviewed necessary case acceptance authorizations/consents including income verification and other documentation to determine eligibility for program and services; review with supervisor.Completed assessments including HMIS Intake, VI-SPDAT, and Housing Retention Assessment and use information to evaluate participant strengths, needs, and risk indicators.Conducted interviews, accessed resources to gather information for factual base on which to formulate a plan.Critically analyzed information gathered during assessment phase and applied in the formulation of a plan.Demonstrated knowledge and understanding of participant health and social presenting risks and apply appropriate risk stratification.Conveyed knowledge of health and/or social service delivery model to participants.Established participant goals based on appropriate resource utilization, participant consensus, and level of care and services required.• Program Management • Leadership • Strategic Planning • Talent Development • Training and Development • Effective Communication • Personnel Management • Applicant Tracking System

Travis Afb, Ca

The mission of Air Force Child and Youth Programs (CYP) is to assist DoD military and civilian personnel in balancing the competing demands of the accomplishment of the DoD mission and family life through delivery of a system of quality, available and affordable programs and services for eligible children and youth birth through 18 years of age.As the Program Director for the Travis AFB Youth Center, my responsibilities included:* Provided Youth Program Oversight for Youth Clubs, Youth Sponsor Program and Teen VIP Programs* Assisted the Parent Advisory Board with program renewals* Assisted in the accessions of new hires and providing features and benefits information for new employees* Sourced resumes, scheduled face to face interviews, made hiring decisions, extended verbal offers* Conducted New Hire Orientation and ensured all paperwork completed

Tampa/St. Petersburg, Florida Area

Supported clients through the process of goal clarification, conflict resolution, time management, and task organization.Implemented social learning theories, curriculum, and skills based learning.Collaborated with outside entities, conducted research, and used critical thinking skills in order to address the needs assessment determination.Initiated outreach project to serve low income population and their family.Prepared and implemented treatment plans, assessment, testing and care coordination.Delivered training and facilitated consultations for individuals and groups

Columbia, Missouri Area

Meaningful life and work are important – we all appreciate belonging and giving to our community. People with disabilities are no exception.Life & Work Connections TrainerMy duties included: * Teaching skills for life at home and in the community* Organized Group learning in classroom and community settings* Facilitated Job skills training through paid work experiences* Assisted clients Finding and keeping a jobFrom youth in transition to adults living in their own homes, participants are building skills for full community participation.

Greater San Diego Area

Create, establish and manage internal office protocols and procedures to ensure office efficiencyHire and train new office staff to respond to patients’ needs and manage billing systemsGreet and serve all patients as they arrive (or direct other staff to do same)Maintain the dental clinic’s budget, general ledger and accounting systemsMotivate office personnel to serve patientsOversee the processing of insurance and secondary insurance claimsAssist patients with applying for credit and other financial assistanceProvide the Dentist with administrative and practical support to include:* Hiring Employees* Conducting Interviews* Scheduling & Patient Tracking* Company HIPAA Trainer* Marketing* Sales* Customer Service

Ma Counceling, Behavioral Sciences

Certified Leadership Coach

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Bachelor Of Applied Science (B.A.Sc.), Psychology