Eileen Lim Email & Phone Number

As the Creative Operations Director, Pacific Creative Hub (PCH) at TEAM LEWIS, I lead the global planning, execution, and delivery of creative projects, ensuring they meet deadlines and stay within budget. My role involves managing a diverse range of traditional and digital creative projects all within a global framework.I collaborate closely with clients.

Singapore

• As the Operations Director, I am responsible for spearheading horizontal business expansion while overseeing and managing a range of projects within our talented specialist regional growth team. My expertise lies in.
• Lead and develop horizontal marketing plans, processes, and approaches to drive business growth
• Develop and implement strategies to determine the most appropriate methodologies for creative and digital production
• Manage production costs and maintain a reliable network of vendors within the APAC region
• Play an active role in global, regional, and local new business development
• Coach local market teams on recommended approaches, set delivery directions, and ensure commercial savvy across all service propositions

Singapore

• Manage localisation and transcreation of all channel marketing communication materials for Apple South East Asia
• Develop close partnerships with Apple’s global team to foster communications around new campaigns and programme plans
• Work closely with Apple’s partner marketing teams to ensure best-in-class execution for launch communications
• Work closely with agency partners, print and fulfilment vendors to ensure that campaigns are delivered on time and at the highest quality to the relevant points of sale.
• Manage database tools and systems
• Assist with quarterly executive summaries

Sydney, Australia

• Product Owner of EVO - an online design, layout and editing system
• Plan, organise and lead the implementation and product development of EVO
• Managing and organising the Product Backlog to ensure transparency, visibility and effective prioritisation for the development team
• Communicating effectively with the development team to ensure efficiency in completion of tasks and quality control
• Managing the rolling out of new features, testing and communication of new functions to the company
• Training, goal setting and ongoing management of staff performance of a Project Manager in my team

NCR - National Capital Region, Philippines

• Managing and supporting a team of 12 Operations Coordinators to improve business processes
• Expand and increase the capacity of Operations by 84% by recruiting staff in Manila utilising Gantt charts and other planning tools to forecast goals and achievements
• Manage the resourcing and time of over 100 full time and contractor photographers, videographers, copywriters and floor planners
• Monitor and evaluate Operations Team performance, developing plans to improve productivity and customer service

NCR - National Capital Region, Philippines

• Expanded the team from Sydney to Manila by recruiting and increasing capacity of the Template Team by 77%
• Managed and supported a team of 15 Template Designers to deliver top-quality work, delivering hundreds of artwork for print advertising on time on a weekly basis
• Improved internal processes and streamlined workflow by optimizing existing tools and system capabilities, in result increasing turn around times and productivity by 86%
• Established strict quality control processes reducing change requests and artwork errors by 90%
• Managed department volumes, work distribution, and any urgent requests from Helpdesk
• Managed each client’s brand to ensure compliance with Corporate Policies and Procedures

Sydney, Australia

• Build, support, and manage long-term international and national client relationships
• Collaborated closely with external agencies to roll out new marketing systems
• Resolved project, design, and resource issues to avoid schedule delays
• Performed initial troubleshooting to resolve any financial discrepancies
• Supported the sales team to grow accounts

London, United Kingdom

• Maintained content for Legg Mason international websites and intranet sites
• Designed the home page of intranet site and HTML email template for weekly internal communication

Sydney, Australia

• Organised client advertising requirements, creative service bookings, and cancellations
• Provided expert technical support and accessible training for clients
• Worked closely with publications to deliver print advertising on behalf of the client
• Safeguarded client brand guidelines and inspected final artwork files for any errors
• Liaised with designers, ensuring a cohesive brand message

Sydney, Australia

• Responsible for producing online artwork using HTML for back end and Multi Ad Creator for front end
• Provided expert artwork maintenance within very tight turnaround times
• Liaise with clients on style guide specifications
• Provided online artwork for over 100 clients, ensuring the highest quality, brand compliant and client satisfaction
• Coordinated with account management team to execute as per requirements