Eileen Lim Email & Phone Number

As the Creative Operations Director, Pacific Creative Hub (PCH) at TEAM LEWIS, I lead the global planning, execution, and delivery of creative projects, ensuring they meet deadlines and stay within budget. My role involves managing a diverse range of traditional and digital creative projects all within a global framework.I collaborate closely with clients and internal teams across our global network to define project scopes, allocate resources, and maintain high-quality output. I am responsible for building and enforcing best practice procedures across the agency, implementing quality control processes, and addressing potential risks.In this global role, I lead cross-functional teams, fostering a collaborative and innovative environment that spans across APAC, US, UK and EMEA. Additionally, I manage resource allocation and capacity planning, ensuring optimal team performance and project profitability on a global scale. My role requires a deep understanding of agency operations, strong business acumen, and exceptional communication and leadership skills to drive the success of our worldwide creative initiatives.

Singapore

As the Operations Director, I am responsible for spearheading horizontal business expansion while overseeing and managing a range of projects within our talented specialist regional growth team. My expertise lies in delivering complex projects on both global and regional scales, breaking down barriers for my team, planning at a high level, and diving into execution-level details to connect the dots and make things happen when needed. I also represent the APAC region in global initiatives, campaigns, and projects. By partnering with teams based in the UK/EMEA and the US, as well as with specialists outside of APAC, I ensure that the unique nuances and dynamics of the Asia market are integrated into client campaigns. I am dedicated to evolving our perspective on clients and campaigns beyond borders, countries, and time zones.• Lead and develop horizontal marketing plans, processes, and approaches to drive business growth• Develop and implement strategies to determine the most appropriate methodologies for creative and digital production• Manage production costs and maintain a reliable network of vendors within the APAC region• Play an active role in global, regional, and local new business development• Coach local market teams on recommended approaches, set delivery directions, and ensure commercial savvy across all service propositions• Establish and evolve best practice methodologies around Project Management, ensuring quality and attention to detail are embedded• Assess and mitigate risks during the planning and strategy phase• Identify and resolve project challenges, driving the resolution process• Identify commercial risks and impacts, and recommend mitigation strategies• Resolve escalated issues with relevant stakeholders, ensuring project deliverables meet objectives• Run and support training sessions to maximise opportunities for team skill development and revenue growth

Singapore

• Manage localisation and transcreation of all channel marketing communication materials for Apple South East Asia• Develop close partnerships with Apple’s global team to foster communications around new campaigns and programme plans• Work closely with Apple’s partner marketing teams to ensure best-in-class execution for launch communications• Work closely with agency partners, print and fulfilment vendors to ensure that campaigns are delivered on time and at the highest quality to the relevant points of sale. • Manage database tools and systems• Assist with quarterly executive summaries

Sydney, Australia

• Product Owner of EVO - an online design, layout and editing system• Plan, organise and lead the implementation and product development of EVO• Managing and organising the Product Backlog to ensure transparency, visibility and effective prioritisation for the development team• Communicating effectively with the development team to ensure efficiency in completion of tasks and quality control• Managing the rolling out of new features, testing and communication of new functions to the company• Training, goal setting and ongoing management of staff performance of a Project Manager in my team• Providing analysis, evaluation and progress reports to internal and external stakeholders

Ncr - National Capital Region, Philippines

• Managing and supporting a team of 12 Operations Coordinators to improve business processes• Expand and increase the capacity of Operations by 84% by recruiting staff in Manila utilising Gantt charts and other planning tools to forecast goals and achievements• Manage the resourcing and time of over 100 full time and contractor photographers, videographers, copywriters and floor planners• Monitor and evaluate Operations Team performance, developing plans to improve productivity and customer service

Ncr - National Capital Region, Philippines

• Expanded the team from Sydney to Manila by recruiting and increasing capacity of the Template Team by 77% • Managed and supported a team of 15 Template Designers to deliver top-quality work, delivering hundreds of artwork for print advertising on time on a weekly basis • Improved internal processes and streamlined workflow by optimizing existing tools and system capabilities, in result increasing turn around times and productivity by 86% • Established strict quality control processes reducing change requests and artwork errors by 90% • Managed department volumes, work distribution, and any urgent requests from Helpdesk • Managed each client’s brand to ensure compliance with Corporate Policies and Procedures • Monitored and recorded staff punctuality, daily workloads and monthly performance reports for team incentives • Established, built, and maintained strong relationships with account managers for key clients.

Sydney, Australia

Build, support, and manage long-term international and national client relationships• Collaborated closely with external agencies to roll out new marketing systems• Resolved project, design, and resource issues to avoid schedule delays• Performed initial troubleshooting to resolve any financial discrepancies• Supported the sales team to grow accounts

London, United Kingdom

• Maintained content for Legg Mason international websites and intranet sites• Designed the home page of intranet site and HTML email template for weekly internal communication

Sydney, Australia

• Organised client advertising requirements, creative service bookings, and cancellations• Provided expert technical support and accessible training for clients• Worked closely with publications to deliver print advertising on behalf of the client • Safeguarded client brand guidelines and inspected final artwork files for any errors• Liaised with designers, ensuring a cohesive brand message

Sydney, Australia

• Responsible for producing online artwork using HTML for back end and Multi Ad Creator for front end• Provided expert artwork maintenance within very tight turnaround times• Liaise with clients on style guide specifications• Provided online artwork for over 100 clients, ensuring the highest quality, brand compliant and client satisfaction• Coordinated with account management team to execute as per requirements