Eilit Rozin Email & Phone Number

Tel Aviv, Israel

IsraTransfer is Israel’s leading currency brokerage business. We assist hundreds of clients to move millions of dollars to Israel every year. Our services range from basic property purchase transfers for individuals to hedging opportunities for small businesses.* Leading a team of 7 in enhancing customer experience and driving adoption, resulting in a 50 million monthly transfer increase.* Improving feedback evaluation process and developing an employee training program for new CSRs.* Acting as point of contact for VIP clients and lawyers.* Working closely with management to report on team performance and drive customer-focused excellence.

Israel

* Established strong customer relationships and ensured high satisfaction through onboarding and ongoing engagement.* Managed customer inquiries and transactions.* Provided personalized support to customers through meetings, phone calls, and emails to drive adoption and retention of company services

* Achieved significant growth in customer base through successful closing of over 800 B2C sales both domestically and internationally* Proactively reached out to new private clients to drive sales and engaged current customers and new prospects through effective relationship building and referral generation.

Tel Aviv-Yafo, Tel Aviv, Israel

Side projects:2020 Customer Service Manager * Provided exceptional customer service to 600+ clients in high-tech companies (Amdocs, Intel, Apple, etc.).* Resolved critical issues with prompt, reliable responses.2019 Project Manager of Amdocs's day camp* Recruited, trained, and managed a team of 25 counselors and 200 kids for a Hi-Tech day camp for Amdocs employees.

Tel Aviv-Yafo, Tel Aviv, Israel

• Counselor to 40 young Jewish students from Penn State University that came to Israel for a summer internship program in the Israeli industry• Implementing and managing the educational program, social activities, and accompaniment for the program's participants • Worked as a team with external instructors and program counselors

Tel Aviv-Yafo, Tel Aviv, Israel

• Led the center's projects from initiation phase towards planning and execution - the main project - created 'Good Deeds Day in Tel Aviv University with the support of Save A Child's Heart charity• Students recruitment for various activities through marketing campaigns, calling and interviewing• In charge of designing original educational content for the center's activities and programs

ReẖOvot, Central, Israel

• Content writing both in English and Hebrew• Designed a knowledge management data center for the foundation• Operational logistic support for the foundation's events

Google'S Accelherate Customer Success Program

An industry-based intensive customer success Bootcamp that leads the entire customer lifecycle: pre-sale, onboarding, upsell & renewal..

Poma (Product, Operations, Management)

An immersive boot camp that provides the tools, knowledge, terminology, and methodology of the high-tech industry. The course teaches.

M.A, Diplomacy

B.A, Political Science And Government