Eimear Tobin Email and Phone Number

- Responsible for managing the implementation of any generated change request that may alter or enhance the existing Operating Model through analysis and project governance. - Develop relationship with client both internal and external.- Administer and maintain records of all relevant documentation relating to various client change control programmes.- Assist with end to end change process – analysis, design, delivery and costing- Assist with providing timely and accurate MIS covering all functions where applicable. - Assist sales team where applicable on any change requests that relate to a new product line.- Provide project support and analysis on key Business Transformation initiatives.

• Responsible for managing the implementation of any generated change request that may alter or enhance the existing Operating Model through analysis and project governance. • Develop relationship with client both internal and external.• Administer and maintain records of all relevant documentation relating to various client change control programmes.• Assist with end to end change process – analysis, design, delivery and costing. • Assist with providing timely and accurate MIS covering all functions where applicable. • Assist sales team where applicable on any change requests that relate to a new product line.• Provide project support and analysis on key Business Transformation initiatives.

• Managed the implement of a number of efficiencies within the Transfer Agency Investors Service team. Manage sprint, tactical and strategic projects from working with development team to handover of improved process back to the business.• Compilation of PowerPoint presentation for project updates and assistance in preparation of client presentations. • Client & Management Reporting:

• Liaise with technology partners to agree functional designs and to create functional documents to meet business requirements• Design internal processes and prepare documented procedures for implementation of the agreed service definitions while also agreeing these processes and procedures with Citi operations• Liaise with the client to agree servicing issues and manage the problem solving of these and where necessary agree with the client how to work around these. Where a work around is not possible, liaise with technology partners to request system development via Change Control Management. • Incorporate controls and reporting that fully satisfy the clients business requirements. • Update agreed amendments to service definitions based on changing business requirements• Support the rollout of the outsourced processes across the TA operations teams, including training and pre-/post-implementation support

• Preparation, production, review and dissemination of Client and Regulatory Reports. This involved working across functions internally and directly with our clients and regulators• Identifying staffing skills and experience required to help with cross training and matching employees to the position. • Creation and documentation of operational procedures and training new team members • Business Development – This includes development of workflows and processes including a heat map of team tasks and busy periods to improve the overall process of the investor reporting team• Super user for the area;I Identifying system changes which were required and coordinating with Man’s Business Systems Support team to have these changes made. • Chairing regular meetings varying from team meetings, Staff 121s and development meetings, interviews, procedures reviews etc. • Lean Wave, introduced a number of efficiency across the department by eliminating work that was no longer necessary, reduce work where two teams may be completing very similar reports or enhancing the reports with macros and formulas to be quicker. Implemented a daily huddle with the team and won the best huddle in TA award