- Analyse and identify knowledge gaps in existing training material- Build and maintain knowledge bases for both linguists and admin teams- Plan and design targeted trainings- Conduct regular and ad-hoc training sessions with linguist and admin teams- Ensure cross-team alignment in tools, process and product knowledge- Continuing role as SME for key tool and representing my department at client technical meetings

Taking lead in day-to-day tasks of the Onboarding Team - Training new internal staff- Creating and managing training programs for freelance linguists- Member of interview panel for onboarding team - Continuing core work as main POC for linguist trainees - providing, tracking and developing training - scheduling and conducting video call Q&A sessions with linguist traineesContinuing as main SME for key proprietary tool and account platformRepresenting Resource Management team at monthly Technological Meetings with client

Onboarding Specialist for Tech Giant Client- Working as part of a close-knit team caring for multiple trainees- Training provision- Acting as main POC for any tools/process-related questions from trainees- Hosting video call Q&A sessions and presentations- Tracking trainee progress and augmenting training when needed - Developing and implementing new training- Drafting and update relevant information sites- Designing Google Slides templates used by team- Member of interview panel for new recruits to the teamAlso acting as main SME for key tool - Contributing feedback and ideas in client-vendor calls- Creating, launching and monitoring new tool training for hundreds of employees- Main POC for tool troubleshooting

Customer service and situation management duties.Recording, monitoring and reporting of student attendance.Analysing and streamlining of student attendance monitoring method.Updating and contributing to the student attendance policy.Reviewing and recommending new attendance-recording software.Scheduling and conducting one-on-one student attendance meetings. Employee training.Monitoring and ordering of organizations’ stationery stock.Maintaining external relationships – communicating attendance reports to relevant bodies. General administration and student record maintenance via school management software.

Coordination of the popular adult school social programme (event management).Part-time staff management.Event material creation (organisational and marketing).Successful creation of several new events.External and internal communications. Front desk administration and customer service.CLASS.net school management system processing. Creation of official documentation on behalf of the school. Creator of streamlining processes.Collated student data and registered them for language proficiency exams.

Retail DevelopmentSupplier liaising, spec book creation, AutoCAD, proof reading, editing, benchmarking.Fresh Food Trading.Liaison work with suppliers, Blás na hEireann and Irish Quality Food Awards, retailer promotional aid creation, data entry, data collection and reporting, GRN/Invoice matching, administration, website promotion maintenance. Wholesale MarketingPresentation creation, organising promotional pieces, working closely with both foodservice, wholesale, retail and design team members, external partner liaising, PO raising, event assisting, industry research, website analysis and customer care.