Develop and implement comprehensive operational strategies to ensure a seamless and efficient hotel launch.Oversee the recruitment, training, and management of the hotel's core team across all departments (front office, housekeeping, F&B, facilities)Collaborate closely with project management and construction teams to optimize the hotel's infrastructure, systems, and processes for operational excellence.Conduct in-depth testing and trial runs of hotel operations, identifying and… Show more Develop and implement comprehensive operational strategies to ensure a seamless and efficient hotel launch.Oversee the recruitment, training, and management of the hotel's core team across all departments (front office, housekeeping, F&B, facilities)Collaborate closely with project management and construction teams to optimize the hotel's infrastructure, systems, and processes for operational excellence.Conduct in-depth testing and trial runs of hotel operations, identifying and resolving any issues or bottlenecks prior to the grand opening.Establish operational policies, procedures, and Key Performance Indicators (KPIs) to drive continuous improvement and meet brand standards.Serve as the key liaison between the hotel ownership, corporate management, and local authorities to ensure compliance with regulations.Demonstrate exceptional problem-solving skills and a customer-centric approach to prepare the hotel for a successful launch and ongoing operations.Develop detailed budgets, staffing plans, and inventory management protocols to control pre-opening costs and maximize profitability.I was responsible for overseeing and hosting galas, weddings, and other large hotel events to provide customers with an exemplary experience. My job duties included communicating with the banquet sales directors and head chefs to make sure all needs of the customers are successfully met, determining the number of wait staff needed for each banquet, and planning the layout of the venue to maximize effectiveness and efficiency of the event. Show less

Supervised day-to-day activities and assisted in the food and beverage outlets. Provided hands-on training and mentorship to staff, instilling a culture of exceptional service, attention to detail, and genuine hospitality. Served as the primary point of contact for guest inquiries, feedback, and complaint resolution, addressing concerns promptly and effectively. Stayed abreast of industry trends and best practices to continuously enhance the restaurant's offerings and guest experience. Ensured… Show more Supervised day-to-day activities and assisted in the food and beverage outlets. Provided hands-on training and mentorship to staff, instilling a culture of exceptional service, attention to detail, and genuine hospitality. Served as the primary point of contact for guest inquiries, feedback, and complaint resolution, addressing concerns promptly and effectively. Stayed abreast of industry trends and best practices to continuously enhance the restaurant's offerings and guest experience. Ensured the restaurant's compliance with all health, safety, and food safety regulations through regular inspections and audits. Show less

Supervised day-to-day activities and assisted in the food and beverage outlets. Provided hands-on training and mentorship to staff, instilling a culture of exceptional service, attention to detail, and genuine hospitality. Served as the primary point of contact for guest inquiries, feedback, and complaint resolution, addressing concerns promptly and effectively. Stayed abreast of industry trends and best practices to continuously enhance the restaurant's offerings and guest experience. Ensured… Show more Supervised day-to-day activities and assisted in the food and beverage outlets. Provided hands-on training and mentorship to staff, instilling a culture of exceptional service, attention to detail, and genuine hospitality. Served as the primary point of contact for guest inquiries, feedback, and complaint resolution, addressing concerns promptly and effectively. Stayed abreast of industry trends and best practices to continuously enhance the restaurant's offerings and guest experience. Ensured the restaurant's compliance with all health, safety, and food safety regulations through regular inspections and audits. Show less

Oversaw the work of front desk personnel such as guest relation officers to ensure that they received and greeted guests properly. Assisted during the check-in and check-out processes to ensure that all associated activities were handled flawlessly. Made reservations for guests over the telephone or in-person and instructed staff members to handle follow-up duties. Assisted with cashiering functions by providing insight and support in handling bookkeeping activities.Acted as the first point… Show more Oversaw the work of front desk personnel such as guest relation officers to ensure that they received and greeted guests properly. Assisted during the check-in and check-out processes to ensure that all associated activities were handled flawlessly. Made reservations for guests over the telephone or in-person and instructed staff members to handle follow-up duties. Assisted with cashiering functions by providing insight and support in handling bookkeeping activities.Acted as the first point of contact for inquiries regarding events at the hotel and ensured that appropriate measures were taken to direct them to in-house event managers. Assisted guests with special requests such as booking extensions and supervised front desk officers to ensure prompt fulfillment of special requests.Dealt with complaints and suggestions according to set hospital policies and ensured business retention. Show less