Responsibilities:Supervise day-to-day activities and assist in the food and beverage outletsCreate innovative programs and promotions that drive revenue through increased guestpatronageAid in all financial budgeting operations to maximize profitabilitymanaging restaurant operations to deliver an excellent Guest and Member experience.manage, train, and develop team members and work within all budgeted guidelines.Manage Restaurant operationsMaintain exceptional levels of customer serviceRecruit, manage, train and develop the Restaurant teamManage guest queries in a timely and efficient mannerWork within budgeted guidelines in relation to Food and PayrollSet departmental targets and objectives, work schedules, budgets, and policies and procedures.

I was responsible for overseeing and hosting galas, weddings, and other large hotel eventsto provide customers with an exemplary experience. My job duties includedcommunicating with the banquet sales directors and head chefs to make sure all needs ofthe customers are successfully met, determining the number of wait staff needed for eachbanquet, and planning the layout of the venue to maximize effectiveness and efficiency ofthe event.Responsibilities:Developed a loyal and highly satisfied customer base through proactive managementof team customer service strategies.Strengthened merchandising and promotional strategies to drive customerengagement and boost sales.Conducted weekly staff meetings to motivate staff members, address concerns andquestions, plan improvements, and evaluate progress toward goals.Generated repeat business through exceptional customer service and responded tocustomer concerns with friendly and knowledgeable service.Helped with planning schedules and delegating assignments to meet coverage andservice demands.Liaised with catering department about event changes and implemented requestedadjustments.Set up and broke down conference and banquet rooms to meet facility standardsand specifications.Followed safety procedures and incorporated safety equipment to reduce injury andloss.Provided exceptional service to guests by immediately addressing needs andrequests.Maintained clear and easy access to exits and fire lanes to prepare for emergencies.Interpreted instructions to schedule and set up events to client specifications.Supervised and mentored kitchen and serving staff.Hired, trained and scheduled staff to maintain adequate coverage for successfuloperations.Booked large groups for weddings, seminars, conferences and other events,providing best available room rates.Handled guest complaints and offered complimentary services to maintain highguest satisfaction rates.

Responsibilities:Assist the general manager in the day-to-day operation of the hotel in maintaining allstandards of guest serviceAnalyze the performance of each department, report any problem areas, and makerecommendations to improve profitability for hotel operationsFacilitates management of the hotel's human resources functions, such as HRadministration, turnover control, staff motivation, and employee development andretentionCreate the yearly hotel budget in collaboration with the general manager anddepartment heads, and assess and adjust performance throughout the year to stayprofitableEnsure that all local, state, and federal rules and regulations, as well as anycorporate or brand-established policies and practices, are followedOversee the work of front desk personnel such as guest relation officers to ensurethat they receive and greet guests properlyAssist during the check-in and check-out processes to ensure that all associatedactivities are handled flawlesslyCreate and implement staff schedules to ensure that no station within the hotel isleftMake reservations for guests over the telephone or in-person and instruct staffmembers to handle follow-up dutiesAssist with cashiering functions by providing insight and support in handlingbookkeeping activitiesAct as the first point of contact for inquiries regarding events at the hotel andensure that appropriate measures are taken to direct them to in-house eventmanagersAssist guests with special requests such as booking extensions and supervise frontdesk officers to ensure prompt fulfillment of special requestsOversee the work of housekeeping staff and control room and supplies inventoryDeal with complaints and suggestions according to set hospital policies and ensurebusiness retention

Responsibilities:Oversee the work of front desk personnel such as guest relations officers to ensure that theyreceive and greet guests properly.• Assist during the check-in and check-out processes to ensure that all associated activitiesare handled flawlessly.• Create and implement staff schedules to ensure that no station within the hotel is leftunmanned.• Make reservations for guests over the telephone or in-person and instruct staff membersto handle follow-up duties.• Assist with cashiering functions by providing insight and support in handlingbookkeeping activities.• Act as the first point of contact for inquiries regarding events at the hotel and ensurethat appropriate measures are taken to direct them to in-house event managers.• Assist guests with special requests such as booking extensions and supervise front deskofficers to ensure prompt fulfillment of special requests.• Oversee the work of housekeeping staff and control room and supplies inventory.• Deal with complaints and suggestions according to set hospital policies and ensureEissa Mohamed Ahmed 2business retention.• Create and maintain professional liaison with vendors and suppliers to ensure promptdelivery of supplies and maintenance equipment.