Customer Success Manager
CurrentHired as an Account Manager under a remote workforce for this Professional Employer Organization (PEO) with a mission to help entrepreneurs and businesses grow with confidence. Within 16 months I was promoted to a Strategic position focusing on higher revenue clients, and shortly after the role transitioned to a Customer Success Manger. Primary responsibilities include: Answering incoming emails and phone calls from company administrators, as well as leading virtual meetings with… Show more Hired as an Account Manager under a remote workforce for this Professional Employer Organization (PEO) with a mission to help entrepreneurs and businesses grow with confidence. Within 16 months I was promoted to a Strategic position focusing on higher revenue clients, and shortly after the role transitioned to a Customer Success Manger. Primary responsibilities include: Answering incoming emails and phone calls from company administrators, as well as leading virtual meetings with multiple client staff members. Troubleshooting inquiries about our software as a service platform (SaaS), employment compliance, employer benefits, payments, and payroll taxes. Managing a book of business consisting of 50-60 companies across the country with rosters ranging from 30-500 employees each. Show less