Eitan Shalev Email & Phone Number

 Gallant fire-eating destroyer of any computer virus and malware, audacious scheduler and executor of sterling backups that save many a day! Over 15 years of software and hardware support experience for large scale software and telecommunication companies, including IBM, AT&T Canada and Radiant Top expert in Level I and Level II technical and product assistance to business customers, concerning systems operations and network equipment Recognized and rewarded multiple times by IBM Canada and AT&T Canada for outstanding customer service and support and boosting customer satisfaction Combination of superior technical skills and psychology education Expert in installing, upgrading, troubleshooting, repairing and configuring personal computers, workstations, printers, operating systems, software and hardware Proven ability to manage and prioritize work effectively while paying attention to detail Good listener with excellent communication and interpersonal skills, resourceful and quick learner Outstanding customer service and support skills over the telephone, via email, and in person Analytical thinking and creativity Recognized for outstanding commitment to total customer satisfaction Ability to work independently with minimal supervision or as part of a team Expert in building strong relationships with business partners Experienced in training and mentoring new hires and customers Expert problem solver and creating patterns for trouble-shooting Proven ability to manage and prioritize work effectively while paying attention to detail, displaying a competent and professional attitude Work well independently and excel under pressure even with “difficult” customersOperating Systems and protocols:Detailed knowledge of Windows Server, Windows 10, 8.1, 7 and XP, Linux/UNIX, OS/2 Warp Server, NOS, NOS/BE, OSPF, BGP, RIP, EIGRPApplications:SQL, MS Office, Crystal Reports, Page Master, CrossTalk

Listed skills include It Management Software, Software Installation, Help Desk Support, Member Of Mensa, and 17 others.