Evan James Email & Phone Number

Bloomington, Illinois, United States

Bloomington/Normal, Illinois Area

• Analyze and resolve problems in accordance with service level agreements, escalating when necessary.
• Provide troubleshooting and configuration support for client desktop and networking environments.
• Perform root cause analysis, doing what is necessary to prevent problems from recurring.
• Interact via telephone, e-mail and one on one with customers to perform diagnostics and resolve technical problems.
• Troubleshoot cell phones and various other devices.
• Log, track, resolve, dispatch, and reroute calls via ITSM.

Savanna, Illinois

• Served as the technical support contact for students/faculty/staff, providing troubleshooting and configuration support for several types of devices as well as a vast range of software.
• Logged and tracked incidents in the LANsweeper ITSM tool.
• Responsible for the repair and maintenance of all devices used by students/faculty/staff and their peripherals. This includes, Laptops, Desktops, Tablets, Printers, SmartBoards.
• Helped maintain inventory of district equipment and software.
• Assisted with network administration, configuration, and troubleshooting of wireless access points.
• Acted as the primary administrator of the districts Google domain and the Apps within (Gsuite for Edu).

Savanna, Illinois