Leading and directing strategic initiatives across the business and our projects, including AI, automation, organisational and business development.

A leading role in the business, planning agency capacity and prioritising work to ensure high productivity and a smooth flow of work through the agency.Implementing improvements to processes and routines to increase productivity and improve the client experience.Line managing the project management team as well as leading sales, pitching and delivery of key projects.

Pitching, scoping and delivering bespoke brands, websites and marketing materials - across all sectors and for all types of clients/websites.Requires the ability to rapidly understand clients’ needs and technical requirements, to think creatively and analytically under pressure, to lead work with designers and developers to create solutions that balance form and function, and to define roadmaps for delivery.

Managed intranet, email and digital collaboration services for one of Sweden's largest organisations (around 70,000 employees). Delivered multiple high impact service improvements. Responsible for setting and executing on a product backlog, balancing innovation with short-term goals, working with two internal teams of developers and managing multiple internal and external stakeholders.

Scoped and led projects and carried out tasks including business analysis, UX research, interaction design, service design and development. Extensive use of discovery methods including workshops, focus groups, surveys and more.

Graduate position focussed on project management, business analysis and service design in digital services. Key features of the programme were additional placements in different divisions/departments, taking an active leadership role from the start, and regular personal and professional development activities such as coaching with the other scheme participants.

Taught English as a foreign language (TEFL) at Sweden’s leading language school at levels A1-C1.

I was chosen to participate in a customer experience transformation project using lean production techniques. Mapped current routines and processes, analysed relations to IT systems and developed and tested future routines and processes.