Information Technology Systems Intern
Rockleigh, New Jersey, United States
• Researched and implemented the Magento Ecommerce platform, focusing on its integration with AWS EC2 to ensure seamless and efficient e-commerce operations.• Managed and maintained Active Directory, including the creation and administration of user accounts, groups, and policies to ensure secure and efficient user management.• Utilized Microsoft Admin Center for account management, including the setup and configuration of user accounts, permissions, and troubleshooting account-related issues.• Installed and configured the SOTI application on mobile scan guns to enhance device management, ensuring proper functionality and security of the devices.• Managed Datalinks user management on scan guns, facilitating effective data transfer and synchronization between devices and central systems.• Set up and provisioned new Windows devices, ensuring all necessary software and configurations were installed for end-users.• Applied basic networking concepts to helpdesk roles, assisting with network troubleshooting, configuration, and maintenance tasks.• Gained knowledge of basic Windows Server concepts, including server setup, management, and troubleshooting.• Managed printers and print services, including the setup, configuration, and troubleshooting of network and local printers.• Collaborated with senior IT staff to identify and resolve technical issues, ensuring minimal downtime and optimal performance of IT systems.• Documented IT processes and procedures, creating user guides and technical documentation to support the IT department and end-users.• Assisted in the development and implementation of IT projects, providing technical support and contributing to project planning and execution.