Edgardo Claudio, Jr. Email & Phone Number

Australia

• Handles social media accounts of clients, responding to messages and comments in Facebook and Instagram• Research work

Canada

• Handles customer emails and outbound calls to suppliers and couriers• Processing orders and fulfillments• Social media management, scheduling posts, responding to comments and messages• Publishing FB ads and some SEO tasks• Updating and uploading products in Shopify, eBay, Etsy and Bonanza• Research work

Australia

• Handling inbound phone calls, answering emails • Responding to chat messages in Social Media and managing comments• Reply to product reviews and seller feedbacks• Processing Sales reports• Handles customer service training• Research work

Portland, Oregon Area

• Responsible in handling inbound phone calls, answering emails• Responding to online chat through Zendesk• Updating product listings using Shopify• Research work

Eastwood City, Libis, Quezon City

Job Description:• Answering customer queries for a low-cost Australian airline.• Handles complaints and bookings.

Cainta, Rizal

Job Description:• Answering customer queries for the only satellite-radio in the US.• Handles sales, troubleshooting and complaints.

Northgate Cyberzone, Alabang, Muntinlupa City

Job Description:• Answering customer queries for one of the largest insurance companies in the US.• Handles claims, complaints and support.

Bonifacio Global City, Taguig

Job Description:• Answering customer queries for an online payment account of the world’s largest search engine.• Handles billing and complaints.

Sm Mall Of Asia, Pasay City

Job Description:• Answering customer queries for a low-cost Australian airline.• Handles bookings, changes and complaints.Achievements:• Ranked 1st in Sales Conversion for the month of September 2014.

Santa Rosa, Laguna

Job Description:• Answering customer queries for Australia’s largest telecom company.• Handles sales, complaints and technical support.Achievements:• Ranked 1st in NPS scores for the month August 2012 and September 2013.• Perfect attendance awardee.• Consistently ranked in the Top 5 for AHT.• Member of the Customer Excellence Team• Assists in training of new hires as a Subject Matter Expert.

Northgate Cyberzone, Alabang, Muntinlupa

Job Description:• Answering customer queries for a medical account in the US.• Handles sales orders and complaints.Achievements:• Ranked 1st in CSAT scores for the month of December 2009.• Perfect attendance awardee.• Assists in training classes for new hires.

Santa Rosa, Laguna

Job Description:• Answering customer queries regarding any topic for a UK-based account.• Responds to customers questions by utilizing the internet to search for answers.Achievements:• Ranked in the Top 3 for Overall Agent Scores since day one.

Makati City

Job Description:• Answering customer queries for one of America’s top credit card companies.• Handles billing, promotional questions, sales and complaints.

Makati City

Job Description:• Answering customer queries for an online travel website.• Handles bookings, sales, corporate travel planning and complaints.