Jeff Horn Email and Phone Number
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With over 25 years of experience, I lead professional services, sales engineering and customer success organizations that deliver consistent revenue growth and business value for customers. I have a passion for helping clients succeed through Digital Transformation and Customer Experience Management using artificial intelligence, analytics, marketing technology and data management. I bring a strategic executive perspective that combines engagement and technology leadership with broad industry background including financial services, retail, hospitality, transportation, consumer products and gaming. I have led organizations and programs that delivered:- Industry award winning marketing and analytics solutions- Consistent annual recurring revenue (ARR) growth of 20+% over multiple years - Net Promoter Scores (NPS) of 8/10
Teradata
View- Website:
- teradata.com
- Employees:
- 11138
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Senior Director - Financial Services Industry ConsultingTeradata Jan 2022 - PresentSan Francisco Bay Area- Led the customer experience and marketing domain in the Financial Services Industry vertical including development of GTM strategy, field enablement, and business value messaging.- Established a strategic point of view (POV) for marketing and field teams linking industry challenges to Teradata competitive differentiators and built consensus for industry positioning with multiple stakeholders in Product Marketing, Customer Success, Sales Engineering, Sales Leadership and Sales Enablement teams.- Led the development of an organizing framework to link data and analytical capabilities to corporate objectives with quantified customer business value at the revenue and cost savings levels.
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Senior Consulting DirectorTeradata Jun 2016 - Dec 2021San Francisco Bay Area- Led customer success, sales engineering and professional services sales and delivery teams for Teradata's largest accounts in the financial services industry.- Instituted an improved engagement process and communication cadence for customer success to drive business user demand resulting in an average 27% ARR growth YOY.- Responsible for the sale and delivery of services for the entire solution portfolio including analytics, AI and machine learning, event-based CRM solutions and environment modernization- Sold and delivered multiple seven figure professional services engagements to IT and line of business stakeholders with annual revenues exceeding $10M annually.
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Global Practice LeaderTibco Reward May 2014 - Mar 2016San Francisco Bay AreaTIBCO Reward is a market leading customer engagement and loyalty management platform combining analytics, real time event processing and loyalty management. • Led the delivery of professional services and customer success functions for the global business• Directed customer facing teams in North America, EMEA and Asia along with development teams in San Francisco and India • Responsible for all management and operations of the practice including P&L responsibility -
Professional Services Partner - Hospitality And Gaming IndustryTeradata Jan 2010 - May 2014Dayton, Ohio Area- Led the professional services sales, delivery and engineering presales support team for the Hospitality and Gaming Industry- Responsibilities included the sales and delivery of services for the entire solution portfolio including hardware and database software, Business Intelligence, CRM solutions and Big Data solutions- Exceeded targets for revenue growth, services backlog growth and margin for four straight years while maintaining customer NPS scores of 8+.- Drove services differentiation and innovation with a first to market solution for the gaming industry for data modeling, real time data acquisition, and 360 degree customer analytics
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Engagement PartnerTeradata Apr 2005 - Dec 2009Dayton, Ohio Area• Engagement Partner for multiple strategic programs for customers in the retail and hospitality industry including a Data Warehouse Institute award-winning project.Responsible for sale and implementation of multiple analytics and marketing transformation programs including a Data Warehouse Institute award winning program.Developed the solution vision, drove the proposal development and selling effort and led the delivery of the solution
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Solution ArchitectTeradata Corporation Sep 1999 - Apr 2005Dayton, Ohio Area• Identified the business opportunities, defined the solutions, scoped and sold the engagement and managed the delivery of services • Associate Partner responsible for two key customer relationships; Office Depot and Caesar’s • Lead consultant for the evolution of Caesar’s Enterprise Data Warehouse (EDW) including the expansion into active data warehousing, and real time marketing capabilities• Led Teradata project to implement Analytical CRM and Campaign Management for Office Depot• Drove the efforts to build EDW expansion resulting in year over year revenue growth for Teradata• Teradata Consulting Excellence award winner for customer development and business attainment results
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Data Warehousing Practice ManagerOracle Sep 1998 - Sep 1999Led the data warehousing and analytics consulting practice for the southeastern region. -
Consulting ManagerAccenture Jun 1996 - Sep 1999Provided technical leadership and project delivery on multiple engagements across the hospitality, airline and retail industries.
Jeff Horn Skills
Jeff Horn Education Details
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Finance And Financial Management Services
Frequently Asked Questions about Jeff Horn
What company does Jeff Horn work for?
Jeff Horn works for Teradata
What is Jeff Horn's role at the current company?
Jeff Horn's current role is Senior Director | Customer Success | Professional Services | Customer Success | Professional Services | Artificial Intelligence and Analytics | Customer Experience | Data Management.
What is Jeff Horn's email address?
Jeff Horn's email address is ej****@****hoo.com
What is Jeff Horn's direct phone number?
Jeff Horn's direct phone number is +121222*****
What schools did Jeff Horn attend?
Jeff Horn attended Mississippi State University.
What skills is Jeff Horn known for?
Jeff Horn has skills like Data Warehousing, Teradata, Business Analysis, Analytics, Business Intelligence, Enterprise Software, Enterprise Architecture, Professional Services, It Strategy, Project Management, Etl, Solution Architecture.
Who are Jeff Horn's colleagues?
Jeff Horn's colleagues are Asad Satti, Eliane Papa, Rajesh Pradhan, Ravikant Practoor, Ed Drapela, Martin Iñaki Lazatin, Anton Petrenko.
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