Jeff Horn Email & Phone Number

San Francisco Bay Area

- Led the customer experience and marketing domain in the Financial Services Industry vertical including development of GTM strategy, field enablement, and business value messaging.- Established a strategic point of view (POV) for marketing and field teams linking industry challenges to Teradata competitive differentiators and built consensus for industry positioning with multiple stakeholders in Product Marketing, Customer Success, Sales Engineering, Sales Leadership and Sales Enablement teams.- Led the development of an organizing framework to link data and analytical capabilities to corporate objectives with quantified customer business value at the revenue and cost savings levels.

San Francisco Bay Area

- Led customer success, sales engineering and professional services sales and delivery teams for Teradata's largest accounts in the financial services industry.- Instituted an improved engagement process and communication cadence for customer success to drive business user demand resulting in an average 27% ARR growth YOY.- Responsible for the sale and delivery of services for the entire solution portfolio including analytics, AI and machine learning, event-based CRM solutions and environment modernization- Sold and delivered multiple seven figure professional services engagements to IT and line of business stakeholders with annual revenues exceeding $10M annually.

San Francisco Bay Area

TIBCO Reward is a market leading customer engagement and loyalty management platform combining analytics, real time event processing and loyalty management. • Led the delivery of professional services and customer success functions for the global business• Directed customer facing teams in North America, EMEA and Asia along with development teams in San Francisco and India • Responsible for all management and operations of the practice including P&L responsibility

Dayton, Ohio Area

- Led the professional services sales, delivery and engineering presales support team for the Hospitality and Gaming Industry- Responsibilities included the sales and delivery of services for the entire solution portfolio including hardware and database software, Business Intelligence, CRM solutions and Big Data solutions- Exceeded targets for revenue growth, services backlog growth and margin for four straight years while maintaining customer NPS scores of 8+.- Drove services differentiation and innovation with a first to market solution for the gaming industry for data modeling, real time data acquisition, and 360 degree customer analytics

Dayton, Ohio Area

• Engagement Partner for multiple strategic programs for customers in the retail and hospitality industry including a Data Warehouse Institute award-winning project.Responsible for sale and implementation of multiple analytics and marketing transformation programs including a Data Warehouse Institute award winning program.Developed the solution vision, drove the proposal development and selling effort and led the delivery of the solution

Dayton, Ohio Area

• Identified the business opportunities, defined the solutions, scoped and sold the engagement and managed the delivery of services • Associate Partner responsible for two key customer relationships; Office Depot and Caesar’s • Lead consultant for the evolution of Caesar’s Enterprise Data Warehouse (EDW) including the expansion into active data warehousing, and real time marketing capabilities• Led Teradata project to implement Analytical CRM and Campaign Management for Office Depot• Drove the efforts to build EDW expansion resulting in year over year revenue growth for Teradata• Teradata Consulting Excellence award winner for customer development and business attainment results

Led the data warehousing and analytics consulting practice for the southeastern region.

Provided technical leadership and project delivery on multiple engagements across the hospitality, airline and retail industries.