Evan Kutney Email & Phone Number

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

• I worked for 13 weeks as a Software Development intern alongside the Platform team. This was my 3rd and final co-op rotation for Proofpoint, and it was carried out entirely remotely. Working remotely was a new and.
• Taking on bug tickets from the company’s JIRA ticketing system in order to diagnose and remedy code issues
• Creating and running scans and generating reports with the goal of eliminating potential vulnerabilities in the codebase
• Updating the Platform team on my progress in daily standup meetings and learning of new bug tickets in daily triage meetings
• Communicating clearly and effectively with coworkers in a remote setting

Pittsburgh, Pennsylvania, United States

• I interned as a member of the Business Intelligence Quality Assurance team, with most of my time being occupied by:
• Creating automation tests (filter, end-to-end, smoke) for unreleased products
• Discovering, diagnosing, and documenting bugs found with the automation tests to later discuss in daily standup meetings
• Communicating between departments in order to figure out the source of difficult bugs and how they could be resolved
• Participating in bi-weekly sprint planning sessions where I gave input on which bugs I thought needed to be prioritized to help form the next sprint. Also providing feedback and suggestions on where we can improve in.
• Collaborating with another new member of the BI QA team to help each other learn and improve

Pittsburgh, Pennsylvania

• On Fridays, I worked as a Support Contractor for Proofpoint while taking classes Monday-Thursday. As a contractor, I picked up where I left off as a co-op. Among my primary responsibilities were:
• Testing and providing extensive feedback on various training materials. In each case, my feedback was implemented and helped to form the final approved version of the materials
• Provisioning new accounts to help with end of quarter activities
• Reviewing lists of expired accounts and taking action on each

Pittsburgh

• I worked 3-4 months at Proofpoint as a Customer Support Co-op Intern through the University of Pittsburgh. My primary responsibilities were:
• Assisting with improving the data integrity of the customer support team’s ticketing system. I made informed decisions after reviewing ticket backlog and successfully assisting with closing 124 tickets from the.
• Learning and using the company’s JIRA ticketing system to successfully research, submit, and track JIRA support tickets over the course of the co-op program. I also assisted management with a weekly issue tracking.
• Assisting with a major database integration project to ensure business continuity between the customer support team. I worked closely with the project management team, the customer support management team, the UAT.
• Provisioning new orders. I created 240+ cases to assist with end of quarter activities.
• Extending licenses for existing customers to provide continuity of customer access during end of quarter.

Engineering

Education record