Eileen Murphy Email & Phone Number

Sarasota, Florida, United States

Sarasota, Florida

Operations and revenue cycle expert. Oversees daily administrative functions to enhance cohesive and efficient office operations across multiple sites/states. Serves to remove barriers to ensure all staff can provide quality care to the communities we serve. Conducts biweekly management meetings to follow-up on outstanding issues and address operational changes. Implements new initiatives and strategies for continued growth and enhancement of healthcare services offered to the community. Provides key performance metrics to team members and develops improvement strategies. • Provides leadership, project management, and direction for 18+ locations.• Creates policy and procedures to enhance efficient, cross-functional workflows for new initiatives.• Oversees centralized care center which services all clinic locations

Sarasota, Florida Area

Sarasota, Florida Area

Spearheaded large-scale initiatives, including the standardization of automated telephone tree prompts and team department codes; revolutionized call center processes by developing a specialized reference tool (CCT Guide); established call volume, response time, and insurance verification time analytics. Provided monthly key performance metrics to team members providing transparency and improved outcomes. Oversaw all administrative functions, including payroll, human resources (HR), staff development, training, in an office environment.• Finely tuned call center performance and best practices: 90%+ of the calls were answered within 20 seconds; average call time was less than 4 minutes; insurance eligibility checks were completed more than one week in advance; and abandon rate was under 8%.

Lancaster, Pennsylvania Area

Effectively implemented 3 very large, cross-system projects over 12 months. ICD-10 diagnosis code conversion resulted in zero cash flow impacts; streamlined hospital and professional billing workflows to gain central billing office efficiencies and negotiated highly visible business relationship with key information technology (IT) partner and vendor. Reversed long-standing adversarial relationships with essential operational areas and promoted transparent and positive working relationships. Automated Medicare’s advanced beneficiary notices (ABNs).• Automation initiation created more than $1M net revenue. • Led a cross-training effort that reduced consulting spend by $500K+. • Help to lead and implement 100+ EPIC system enhancements system in less than 12 months.

Lancaster, Pa

Orchestrated front office incentive program to improve self-pay collections. Instrumental in the design and implementation of a highly successful front office hiring program. Collaborated with the information technology (IT) and Marketing departments to implement a patient portal where patients engage in managing their health. • Front office incentive generated 100% increase in collections after 6 months, and 400% increase in 3 years. • Strategically developed patient outcomes process which resulted in a quality star designation increase and a $1.7M revenue incentive payout. • Use of patient portal tool skyrocketed from 5K to 50K in less than 2 years, meriting the 2013 Lancaster General Health/Penn Medicine President’s Award.

Lancaster, Pa

Project Manager and EMR (EPIC) implementation manager. Key liaison between IT team, physicians practices, ancillary facilities and executive team.

Lancaster, Pa

Analyzed all aspects of the financial statements, including revenue, expenses, and contractual allowances. Studied the performance of all physician practices and provided high level summaries about performance to the management team at the practices, as well as executive leadership.

Lancaster, Pa

Organized, monitored, and guided all services provided within the primary care practice office. Responsible for the efficiency and stability of all departmental administrative duties including operations, finance, business development, recruitment and retention, and required regulatory policies and procedures.

Bachelor'S Degree, Psychology

Education record