Eric R. Email & Phone Number

Oregon, United States

Beaverton, Oregon, United States

Mountain View, California

Agile (Scrum, Kanban, Scrumban) coach and practitioner. Marketing Operations Program Manager for multiple teams including the Websites Team (producers of www.mozilla.org), Firefox Growth (user acquisition focused) and Mobile Engagement (user retention focused).On the Websites Team we produced Mozilla’s flagship website, www.mozilla.org and were responsible for ensuring global access with localized content in over 90 languages and fast loading pages to facilitate millions of installs of the Firefox browser. We produced marketing pages as both destinations and drivers in user journeys that inspired and motivated our target personas to install Firefox on their desktop computers and mobile devices. We combined quantitative and qualitative user testing in a culture of continuous experimentation to optimize conversion rates and users’ perceptions of our products.

San Francisco Bay Area

Built and maintained relationships with leaders of over 120 existing and emerging user group communities in North America. Served as user group advocate and program evangelist to organizational management to optimize community engagement.- Drove adoption of a new User Group Community Portal for Oracle Cloud Products (PaaS/SaaS/IaaS/IDaaS products) across Global Customer Programs - developed and launched micro-sites (using Jive Collaboration Platform) to support rapid expansion of Oracle services.

Sf Bay Area

Outbound Product Manager for Oracle's Cloud PaaS, IaaS and SaaS products including focus on the Oracle Internet of Things (IoT) Cloud Service. Previously held same position for Java Technologies and Identity Management Solutions. Responsible for executing the projects and market strategy of Oracle's vision and direction for Cloud PaaS products.• Responsible for Strategy Planning and Tactical Implementation of Social Media outreach for the Oracle Cloud Developer Program and Oracle IoT Cloud Service, and end-to-end IoT platform.• Technical content author for Java Technologies, published in Java Magazine Nov/Dec, 2014

Sf Bay Area

• Technical Consultant role working as Enterprise Community Manager and Customer Success Program Manager for Fortune 100, public and private enterprise online developer community sites with open source & closed source license models in Technology and Financial Services sectors including American Express, Oracle/Sun and HP. Responsible for measurement and delivery of KPIs of customer’s collaborative development site growth, usage and SLA metrics. • Created community plans and delivered best practices for establishing community taxonomy, governance, metrics, guidelines and criteria for new projects, user and project on-boarding, training, support and community outreach• Owner of customer site homepage content and information architecture, managed ‘Help’ & ‘Support’ content including creation of online tutorials, redesign of information architecture• Primary liaison to one or more customers in Technology and Financial Services sectors with responsibility for managing overall customer experience/success. Tasked with ensuring customer satisfaction, contract renewals and identifying growth opportunities• Created/presented training for trainers and end users of SaaS ALM toolset (forums, wikis, Tracker, CMS, SCM repositories) in live and virtual environments

Sf Bay Area

• Managing Editor for SunSource.net responsible for creation of developer focused web content and content curation• Content owner on java.net site homepage responsible for delivery of content timed with new releases, articles leading up to and during events such as JavaOne • Lead for SourceCast Users Group (SourceCast was a cloud based collaborative development platform) consisting of Community Managers and other key Sun personnel engaged on communities including java.net, OpenOffice.org, NetBeans.org• Led java.net Community 'help' forums providing 1st and 2nd level support for project teams and end users leveraging the platform for software development• Event Manager for Sun's presence at OSCON and ApacheCon (each for 3 years)• Vendor relations manager to SaaS and CMS providers• Managed issues/requests tracking for all Sun external developer sites with input from over 750,000 users• Program Manager on team that grew java.net developer site to 445,000+ members and over 5,000 individual projects in 5 years• Created/Managed global acceptance process for Contributor Agreements resulting in over 900 contributors• Co-Lead in contract negotiations team with vendor of cloud based developer platform, reduced costs by $2.5m+ over 4 years

Certification In Project And Program Mgmt

Education record

Activities and Societies: Founding Father, Sigma Pi, Beta Eta Chapter