Edrean James S. Email & Phone Number

Metro Manila, National Capital Region, Philippines

As a Customer Success Manager at MoEngage, I'm dedicated to ensuring our clients unlock the full potential of our platform. Building strong relationships with customers is at the core of my role, as I work closely with them to understand their unique business objectives. From there, I develop tailored strategies to help them achieve success using MoEngage's solutions. Proactive support, timely assistance, and addressing concerns promptly are all part of my daily tasks. My ultimate goal? Driving customer satisfaction, fostering retention, and cultivating long-term loyalty.

Manila, National Capital Region, Philippines

Kosovo

Draft and prepare pleadings for the firm's cases, and file them with the court through an online e-filing platform.Manage client files and billingCommunicate with clientsPrepare for meetings and depositionsAssist clients with legal transactions

Makati

• Monitor agents’ output through audits and analysis of calls, chats, and email responses• Assessment of client’s response• Review the team’s responses to escalated issues• Provides coaching sessions to improve the team’s overall performance • Performance evaluation• Streamlining of processes

Poblacion, Makati

Working for a start-up has brought me new learning and experiences because we are very diverse and the company culture is much more enjoyable as we get to know the people in the higher management. We all work hard everyday because we feel valued as employees and we know that our bosses are proud of our accomplishments as individuals and as a team.The best thing about being in ZENRooms is that we get to also understand how things work for the hotel industry in a bigger picture; the branding, culture, and feel are all integrated in how we handle our clients, partners, and customers. The mutual respect is always present and I guess that's one of the reasons why I feel motivated to perform better.

Gilmore, Quezon City

Assisting clients and customers in navigating certain functions of Sykes's products and plans.We have various offers that have very particular guidelines and specifications. We make sure that our clients and customers are satisfied with our services and products through our customer service and technical support team.

Greenfield District, Shaw Boulevard

I was studying while I worked at Teleperformace which helped me a lot in using various softwares to communicate with our customers. This experience enhanced my communication skills especially during the times I need to explain certain things to a customer.

Industrial Engineering

I am currently finishing my engineering degree after transferring from PLM while working.

Bs Manufacturing Engineering, Manufacturing Engineering