Director | Cheif Technical Officer | Software Architect| Saas Entrepreneur
CurrentAs a progressive IT firm in Melbourne, Australia, solomoIT specialises in providing state-of-the-art digital marketing, web design and development and mobile app solutions to small and medium business. Being a Tech Lead at solomoIT, I’m in charge of understanding the end-user requirements and supervising the entire IT project from planning, design, testing and deployment, coordinating deliverables and progress with internal teams and well as customers and related stakeholders along the way!I achieve this by:★ Core Python. ★ Web frameworks. ★ Object-relational mappers. ★ Understand multi-process architecture. ★ Developing and using RESTful APIs. ★ Building Python application. ★ Good communication skills. ★ Good design skills★ Conducting regular service management meetings to ensure all operational activities are carried out according to project timeline and agreed client requirements.★ Identifying key project challenges and taking necessary action to ensure project delivery within defined scope.★ Project management, escalation management, resource allocation and management★ Preparing, maintaining and coordinating project support documents. ★ Organising, coordinating and conducting domain knowledge and end-user, customer, internal staff trainings.★ Troubleshooting issues with on-going projects and communicating with end-users.★ HR and administration including interviews to hire new talent, team performance evaluation and appraisal.★ Incident reporting and follow-up with customers★ Coordinate with product team and assign tickets in the release buckets as per priority and severity.★ Update communication\notification document and maintain up to date service & support related documents in a central repository.