Erica Thomas Email & Phone Number

Dripping Springs, Tx, Us

Austin, Texas, United States

Austin, Texas

Individual contributor responsible for creating, managing, and publishing the corporate support site and creating high quality software user documentation for the company’s software products. Main Responsibilities• Writer and editor of User Manuals for the company’s software products. • Developer of the corporate support site that hosts all user manuals and knowledge base articles for company products.• Build manager for documentation and support site content, responsible for managing source control branches, building user manuals, and publishing support site updates.• Consistency advocate, creating templates and defining processes to ensure company products conform to a common style.• Process manager, charged with improving documentation processes through development of scripts, research of new tools, and identification of processes that can improve.Notable Accomplishments• Created the support site to house all user manuals and knowledge base articles for company products using MadCap Flare for content creation and responsive site design, CSS, JavaScript and jQuery for custom modifications, and PowerShell scripts for error logging.• Developed a set of scripts to optimize and automate documentation and support site builds.• Started a TechPubs Style Guide and a Glossary for the team to follow to ensure consistency in style, tone, and word usage.• Created and tested an image management extension using Adobe’s ExtendScript to improve the image use process and automate routine actions performed on images.• Wrote scripts using a combination of PowerShell and Node.js to convert documentation files from Adobe Framemaker to MadCap Flare.

Austin, Tx

Senior Technical Writer, Team Lead August 2014 - 2015Technical Writer, Team Lead October 2013-August 2014Technical Writer August 2012-October 2013Technical Writer (contractor) December 2011-August 2012Individual contributor and team lead responsible for ensuring software user documentation, proposal responses, and white papers produced by the team are delivered on time, under budget, and in accordance with industry standard writing practices and corporate style guidelines.Main Responsibilities• Team lead, responsible for providing guidance and training to team members, managing the documentation workload, and ensuring documentation items are delivered on time and under budget.• Writer and editor of Software User Documents for TS’s domestic and international software products • Documentation source manager, responsible for updating, maintaining, organizing, and controlling source files across multiple product versions• Lead writer for multi-million dollar proposals, coordinating across multiple business units and teams Notable Accomplishments• Streamlined the user documentation materials creation and publishing, resulting in up to 300 hours saved each year• Created a new standardized process for documentation that provides traceability and accountability and reduces on-boarding time for new hires• Created virtual machine templates and configurations used by writers, developers, testers, and trainers during the development of the English and Spanish software products • Oversaw the translation of user documentation to Spanish and automated the conversion of translated Microsoft Word documents into Robohelp projects

Austin, Texas Area

Responsible for Flash-based instructional training and software simulations for Overwatch software products. Performed Individual Task Analysis for training courses according to U.S. Army’s TRADOC guidelines. Created macros and code snippets to support company goals and activities. Developed team Sharepoint pages to facilitate project management and collaboration. • Created software simulations for U.S. Army’s BCT-M military command decision support software to improve training lesson interaction and increase training effectiveness • Created and promoted advanced training development processes within the company which were adopted by the client and other subcontractors working on the project • Streamlined lesson creation process into a centralized template-based Flash development system to decrease modification time and increase efficiency • Automated the generation and formatting of Software User Documents, reducing time spent on formatting documents by up to 90% • Developed instructional videos answers to frequently asked questions about company software, reducing help desk call volume by 10%

Austin, Texas Area

Accountable as lead on various projects, coordinating with the military and other team members to establish deadlines and project guidelines and to ensure project quality. Created SCORM-compliant training modules for interactive learning using Adobe Flash, Actionscript 2.0, XML, and external HTML content for use on the Air Force’s Meridian LMS. • Developed the U.S. Air Force Corrections Course, training non-commissioned officers on managing military correctional facilities • Led a team in redesigning the University XXI website, coordinating across multiple universities and military organizations and meeting multiple demands

Developed scripts to help design, develop, and protect online courses. Maintained and redesigned portions of the Telecampus website, including registration forms, browser checker tools, and navigational menus using Coldfusion, Javascript, and CSS.

College Station, Texas

Created and maintained web-software applications for intra-office management and financial planning using ASP, CSS, and Javascript. Developed Flash multimedia and SCORM-compliant HTML files for web-based training. Managed databases and ran reports for senior leaders. Served as liaison to contracted web developers. • Developed a web-based financial manager to manage expenses and generate invoices, standardizing the format for billable expenses and reducing billing errors • Developed a working prototype of the Texas Homeland Security Preparedness web portal, securing a bid with the Governor’s Division of Emergency Management • Maintained a SQL database tracking course attendance of over 200,000 students from 7,500 jurisdictions