Erin Cavanaugh Email & Phone Number

Pasadena, Ca

Current duties:- Writing articles for and copy editing the company newsletter sent to all customers.- Consistently performs in the top 3 members of the team. Won multiple merit based awards. - Submitted numerous ideas that became permanent changes to the entire Customer Care department. - One of two agents trained to work Omni Channel communications. - Assisted customers in a prompt and efficient manner via email, phone and Live Chat with all inquires including technical support, website bugs, refunds and explanations of services. - Advised staff on handling calls, emails and chats in all company policies. Used payment processors to further aid in co-workers support of customers. - Has participated in all additional projects offered (and/or invited to) including brainstorming for the Business and Law Enforcement department, Customer Care projects, Zendesk application inclusion and so on.- Proficient usage of Zendesk, Amazon Connect, and the company's Central Administration system as well as the company's website and services.

Nationally

- Traveled coast to coast with the company, organizing events with crowds up to 65,000.- Recruited, organized, trained and placed employees and volunteers.- Ran ticket registration end to end, pricing, handled contracts, account follow-up for presale, Groupon/Living Social, etc.- On site ticket sales and redemption.- Assisted special guests/VIP in weekend activities and schedules.- VIP check-in and handler to these special guests.- Customer service, crowd control and problem solving.- Oversaw stage; on site-schedule, seating, work with sound/lighting/camera crew during productions.- Social Media; runs Instagram and Twitter during events. Replies, posts and uses SEOs.

Anaheim, Ca

- Worked a variety of shows, ranging from 3,000 attendees to over 120,000 including NAMM, Natural Products Expo West, ASHA (American Speech-Language-Hearing Association at the Los Angeles Convention Center), ICBA (Independent College Bookstore Association), WonderCon and VidCon. - Used PCs and Macs to assist with a variety of registration systems including CompuServe, TicketFairy and Spargo. - Manned numerous Info Booths as needed, providing local recommendations, giving directions, assisting in travel arrangements. Familiarity with convention center and surrounding areas leading to guiding, directions and specific information about onsite offerings, including adjacent hotels. - Held all financial responsibilities, oversaw all financial transactions for a station of 15+ employee registration stations. - Punctual room monitoring.- Minor American Sign Language translation.

Brea, Ca

- Hired, trained new staff in all things customer service and retail. Coached, mentored and oversaw staff in all responsibilities.- Worked with Store Ambassadors (volunteers) to increase guerrilla marketing and other promotions.- Organized special events, tournaments and mixers.- Created sales plans, marketing schedules and promotions.- Marketed to speciality groups; Girl Scouts, Little Leagues, Schools and more to create new clientele. - Did all ordering for the store; newest and hottest games, merchandise ranging from CCGs and board games to apparel and accessories. Also dealt with Coke and refreshment order, office supplies, cleaning products and catering orders.

Banning, Ca

- Planned and coordinated inaugural event.- Brought ticket sales up from 15 to 3,600 in six weeks.- Established budget and adhered to aforementioned budget.- Booked travel and accommodations for special guests/VIPs.- Communicated with vendors, artists, guests and attendees.- Hired staff, technicians and mechanics; oversaw staff.