Erin Cavanaugh Email & Phone Number

Pasadena, CA

Current duties:- Writing articles for and copy editing the company newsletter sent to all customers.- Consistently performs in the top 3 members of the team. Won multiple merit based awards. - Submitted numerous ideas that became permanent changes to the entire Customer Care department. - One of two agents trained to work Omni Channel communications..

Nationally

- Traveled coast to coast with the company, organizing events with crowds up to 65,000.- Recruited, organized, trained and placed employees and volunteers.- Ran ticket registration end to end, pricing, handled contracts, account follow-up for presale, Groupon/Living Social, etc.- On site ticket sales and redemption.- Assisted special guests/VIP in weekend.

Anaheim, CA

- Worked a variety of shows, ranging from 3,000 attendees to over 120,000 including NAMM, Natural Products Expo West, ASHA (American Speech-Language-Hearing Association at the Los Angeles Convention Center), ICBA (Independent College Bookstore Association), WonderCon and VidCon. - Used PCs and Macs to assist with a variety of registration systems including.

Brea, CA

- Hired, trained new staff in all things customer service and retail. Coached, mentored and oversaw staff in all responsibilities.- Worked with Store Ambassadors (volunteers) to increase guerrilla marketing and other promotions.- Organized special events, tournaments and mixers.- Created sales plans, marketing schedules and promotions.- Marketed to.

Banning, CA

- Planned and coordinated inaugural event.- Brought ticket sales up from 15 to 3,600 in six weeks.- Established budget and adhered to aforementioned budget.- Booked travel and accommodations for special guests/VIPs.- Communicated with vendors, artists, guests and attendees.- Hired staff, technicians and mechanics; oversaw staff.