Edward "Ned" Kelley Email & Phone Number

Portland, Oregon Area

T Technician (direct hire)TEC Equipment - Portland, OR 10/18-CurrentMajor involvement in project to collect ticketing and telephony data to create dashboards both for internal IT assessment, as well as infrastructure utilization. Leverage experience with data visualization and reporting methodologies within Microsoft Excel, Microsoft SQL Server and PowerBI.Isolated and tracked trends within the enterprise to identify service gaps and work towards process… Show more T Technician (direct hire)TEC Equipment - Portland, OR 10/18-CurrentMajor involvement in project to collect ticketing and telephony data to create dashboards both for internal IT assessment, as well as infrastructure utilization. Leverage experience with data visualization and reporting methodologies within Microsoft Excel, Microsoft SQL Server and PowerBI.Isolated and tracked trends within the enterprise to identify service gaps and work towards process improvement.Basic desktop support via call center/help desk setup. Relied heavily on remote applications and tools such as TeamViewer and Kaseya to work on end users computers. Developed new processes and guidelines, as well as documentation to internally hosted server. Major contributor; eventually came to own process and be responsible for curating content and eliminating redundancies while staying on top of setup to create most efficient configuration.Assisted in major project to migrate vendor database to on-premises as opposed to Cloud. Show less

Beaverton, Or

➢ Basic desktop support role, including volunteering to support VIPs and remote clients, as well as assistance in covering the Performance Bar in respective geo.➢ Performed basic IT desktop support services to local clients, and provided support at events.➢ Ran geo’s IMAC room, drove process improvements and handled equipment deliveries and shipments.➢ Worked with immediate and external teams in ticket queue to resolve issues together and share constant updates in seamless manner… Show more ➢ Basic desktop support role, including volunteering to support VIPs and remote clients, as well as assistance in covering the Performance Bar in respective geo.➢ Performed basic IT desktop support services to local clients, and provided support at events.➢ Ran geo’s IMAC room, drove process improvements and handled equipment deliveries and shipments.➢ Worked with immediate and external teams in ticket queue to resolve issues together and share constant updates in seamless manner, often managing queue and assigning tickets to coworkers as necessary.➢ Performed asset management, data retention and restoration on antiquated equipment.➢ Handled escalations from Tier 1 Help Desk and made escalations to Tier 3 Engineers as necessary, then continued driving tickets with advice and support from Tier 3 Engineering. Show less

Portland, Oregon Area

Facilitated move from Portland Building out to various downtown sitesPerformed basic IT desktop support services to local clientsProvided hands-on standby support for the first two days after contracting company performed move over weekendWorked with team in ticket queue to resolve issues together and share constant updates in seamless mannerPerformed re/e-cycling on various components and hardware, as well as desk teardown/setupHandled escalations from Tier 1 Help Desk and… Show more Facilitated move from Portland Building out to various downtown sitesPerformed basic IT desktop support services to local clientsProvided hands-on standby support for the first two days after contracting company performed move over weekendWorked with team in ticket queue to resolve issues together and share constant updates in seamless mannerPerformed re/e-cycling on various components and hardware, as well as desk teardown/setupHandled escalations from Tier 1 Help Desk and made escalations to Tier 3 Tech Desk as necessary.Traveled to several sites to perform network maintenance, hardware setup, and performance upgrades Show less

Portland, Oregon Area

Provide basic helpdesk and remote hands functions to small-medium sized business that don't have their own IT Department, or one that lacks flexibility to provide function to all users.

Ebay

Walk-up IT Lounge, Desktop support assistance, scheduling, Imaging, Software installation/procurement, requisitions, ordering, completing repairs, reporting incidents to manufacturer for repair, disassembling machines for data recovery, network/hardwire data transfer/backup, training in Office365 products, new hire orientation, Runbook revisions, Knowledge Base maintenance/submission/upkeep.

Forsythe Hall

Managed various telecommunications issues and assisted clients in configuring phone lines, faxes, and voice/email integration. Coordinated repairs with third parties, as well as Stanford in-house technicians, higher tiered departments, and SMEs. Ran phone conference bridges during system outages and informed SMEs and business owners of failures, performing troubleshooting and assisting affected clients. Maintained and updated paging database with current information through Spok Mobile and… Show more Managed various telecommunications issues and assisted clients in configuring phone lines, faxes, and voice/email integration. Coordinated repairs with third parties, as well as Stanford in-house technicians, higher tiered departments, and SMEs. Ran phone conference bridges during system outages and informed SMEs and business owners of failures, performing troubleshooting and assisting affected clients. Maintained and updated paging database with current information through Spok Mobile and Amcom paging suites. Monitored building access and data center temperatures through Infosim/Lenel and Struxureware/ISX. Ran meetings regarding NOC implementation, requiring coordination of various teams for knowledge transfer. Worked with department leads and managers to update equipment and coordinate installation. Show less

Verizon Wireless

Basic internal Help Desk for employees on a hotline number. Responsible for managing heavy queues of many irate callers for the global technician team, who were often remote. Performed basic/preliminary troubleshooting for most issues ranging from account password unlocks to printer installation and mobile hotspot activation. Created tickets and knowledge base articles based off ticket entries through Remedy 8.1 desktop client application.

Staten Island, Ny

Event planning, marketing, preparation, and presentationI.E. Founder's Week ceremonies, Open Houses, Religious Service planning/setupCampus life involvement, deliveries, basic office work, IT/Help Desk support, customer service

"In Loco Parentis" - Educate, safeguard, coach, and lead campers through camp lifeResponsible for the well-being of all 400 campers; personally responsible for bunk of 6 campersWaterfront area safety protocol, instruction, maintenance, and grounds keepingLifeguarding, grounds keeping, Waterskiing instruction, and driving all water vehicles including 3 Ski Nautique waterski boats for all campers and staff