Ekhlasur Rahman Email & Phone Number

Ekhlasur Rahman is a Systems Engineer at Grand & Toy at Grand & Toy. They possess expertise in b2b, windows 7, active directory, team leadership, windows server and 7 more skills.

Listed skills include B2B, Windows 7, Active Directory, Team Leadership, and 8 others.

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  System Engineer

  Grand & Toy

  Aug 2021 - Present - Toronto, Ontario

  Developed, built and maintained IT architecture to support national Microsoft Windows 10 deployment and delegated/assigned tasks to national PC Support associates as needed based on skill level.Built and maintained customized Microsoft Windows 10 and Microsoft Windows 7 deployment image with support for internal G&T applications and provided guidance on testing procedures and documentation to PC Support.Restructured existing Active Directory container layout to reduce Group… Show more Developed, built and maintained IT architecture to support national Microsoft Windows 10 deployment and delegated/assigned tasks to national PC Support associates as needed based on skill level.Built and maintained customized Microsoft Windows 10 and Microsoft Windows 7 deployment image with support for internal G&T applications and provided guidance on testing procedures and documentation to PC Support.Restructured existing Active Directory container layout to reduce Group Policy administration support burden and created efficiencies.Took the initiative to develop, build and maintain a PC Support ticketing system which introduced metrics, centralized tracking and communication between users and PC support associates at no cost to the business.Developed and implemented an end-user initiated software deployment process for Office 365 Desktop Client that drastically reduced the need for per-user hands on work by PC Support associates.Capitalized on an opportunity for process improvement during my Microsoft Windows Server 2003 to 2008 R2 refresh project to improve printer and end-user file sharing administration through the introduction of FSRM and GPO-based printer deployment.Designed, developed and executed several PC Support training sessions which included detailed documentation and demonstration videos on topics such as network-based image deployment and GPO-based printer deployment.Work directly with all levels of internal clients to resolve escalated end-user support issues on an ongoing basis. Show less