Ekaterina Iakovleva Email & Phone Number

Copenhagen, Dk

Copenhagen, Dk

Copenhagen, Dk

As an Event and Project Specialist, I have effectively combined event production and project management to significantly enhance brand engagement, client satisfaction, and loyalty. I oversee a wide range of tasks across multiple projects, including marketing initiatives, social media management, new fashion collections and more.Key responsibilities and achievements:- Led the creation and launch of the Closed Brand Club, an exclusive community designed to increase client loyalty and engagement.- Collaborated with cross-functional teams to develop the club’s concept, objectives, and strategies, aligning with our brand's long-term vision.- Conducted market analysis and comprehensive research to align event activities with the goals of all key stakeholders, ensuring that each event contributed to improving company performance and supporting its strategic objectives.- Coordinated, planned, and executed a variety of strategic events, including lectures, workshops, and creative gatherings, enhancing client relationships and brand loyalty.- Managed all aspects of event planning and production, from ideation to execution, including budgeting, vendor negotiations, and logistics coordination.- Successfully increased client engagement and satisfaction through innovative event concepts and meticulous planning.- Received positive feedback from clients and stakeholders, contributing to the club’s growth and success.- Coordinated internal projects and supported senior management with ad hoc activities, including meeting coordination, report preparation, and decision-making assistance.

Copenhagen, Capital Region, Denmark

- Managed the Urban Tech project at the TechBBQ 2023 summit- Organized the participation of startup partners in the TechBBQ exhibition- Communicated with event partners, provided event details and assistance- Prepared different event materials: guides, email templates, and surveys- Coordinated the work of partners on the venue- Resolved issues and found solutions to problems that arose during the project management

- Organized and managed events, meetings, and media campaigns in the field of media communication- Sourced and managed relationships with vendors and contractors, handling contracts and coordinated services such as printing, catering, and equipment rentals for events and campaigns- Solved challenges and tasks that arose during projects, adapting plans and finding solutions to keep projects on track- Collaborated with different team members involved in the project to achieve unified goals

Munich, Bavaria, Germany

- Maintained communication with Facebook Business clients, addressing inquiries, providing assistance, and ensuring client needs are met - Addressed client concerns and issues promptly, coordinating with relevant departments to achieve resolutions- Coordinated virtual and phone engagements with clients, as well as with other employees in the company and external staff

St Petersburg City, Russia

- Built and maintained strong relationships with key customers, addressing their needs and concerns promptly- Coordinated customer service across various communication channels, including phone, email, chat, and social media - Collaborated with sales, marketing, and product teams to provide customer insights and feedback- Continuously assessed customer service processes, identifying areas for improvement

St Petersburg City, Russia

- Organized and coordinated photo shoots in all aspects from working with partners and contractors, to renting the necessary equipment and scheduling- Worked with clients, welcomed guests and clients to the office, consulted and provided positive assistance, concluded contracts- Managed and oversee all daily office tasks and activities, providing administrative services, mail and packages shipping distribution- Monitored office expenses, reconciled invoices, and managed the office budget efficiently- Tracked and managed office supplies, equipment and software subscriptions, ensuring necessary items are stocked and ordering supplies as needed - Coordinated with building maintenance, repair and cleaning services to ensure the office's physical infrastructure is clean and well-maintained - Maintained office calendars and assisted with events and travel arrangements

St Petersburg City, Russia

- Developed the plan for the events and their milestones according to requests from customers - Prepared business, scientific and sports events in all logistical activities- Searched for and drafted agreements with event venues all over Russia- Organized the delivery of all necessary equipment and other supplies for the events- Created and managed event budgets, negotiating contracts and expenses for events within financial limitations

St Petersburg City, Russia

- Planned and prepared the complete process of organizing more than 30 conferences/seminars and more than 50 webinars from start to finish - Sourced, selected, and managed external contractors and suppliers, overseeing contracts, negotiations, and logistics- Created events ideas and ideas for promotion strategies and improvements- Cultivated and maintained relationships with event sponsors and speakers, ensuring their needs were met and benefits delivered- Communicated with event participants, provided event details, handled inquiries, and managed event tickets- Solved challenges and tasks that arose during projects, adapting plans and finding solutions to keep projects on track- Organized the participation of the company in partner events, concluded the agreements, planned the delivery of the necessary materials for the exhibition, organized the workplace of the exhibitors- Prepared and organized company events, holidays, seminars and team buildings