Customer Success Manager
Current• Top global sales performer of 2023 with 149% target achievement for net revenue and cross-sells.• Generated $500k in revenue in 2023 through the activation of cross-sells with existing clients.• Develop solid relationships and grow trust with a portfolio of clients by acquiring a thorough understanding of key clients' needs, goals, and objectives.• Serve as the main point of contact for clients in Home Improvement industry (including bathroom remodeling and walk-in tubs, roofing, windows, doors, and pest control).• Coordinate multi-channel campaigns by acting as the bridge between clients and members of internal departments.• Analyze campaign performance against quantitative business objectives and manage client reporting.