Erin K Email & Phone Number

Union, Maine, United States

Rockport, Me 04864

• Following a temporary assignment, was hired on full-time to the Document Imaging team• Became one of the first associates in the department to use new software exclusively, including Jack Henry XPerience, Webex Teams, and Cisco IP Communicator• Scanned in and filed paper documents, which included maintaining retention period information• Managed electronic documents and files.• Answered customer and internal calls regarding loans, escrows, and loan payments. • Worked reports for collateral and balanced proofs for general ledgers.• Prepared payoff quotes and processed payoffs, including applying fees and funds to loans, and issuing overage checks.• Adjusted fee and reporting coding in loans• Set up tracking for tax and sewer liens• Set up tracking for incoming collateral documents for new loans• Discharged collateral for paid off loans, including preparing and filing mortgage discharges, releasing vehicle title liens, removing account holds, and preparing stock certificates.• Contributed to department newsletter and event planning committees.• Chosen for special projects, including beta testing new software for the bank and presenting details on its use to executives.

Rockland, Me

• Performed tasks in a temporary capacity at Athena Healthcare, Maine Behavioral Healthcare, and Camden National Bank.• Completed a variety of tasks including scheduling, pre-authorizations, medical billing, file organization, and even refinishing outdoor furniture.• Was offered and accepted a permanent position after an extended temp assignment with Camden National Bank.

Augusta, Me

• Determined financial eligibility of applicants and tenants for low-income and subsidized housing.• Entered and edited applicant information in the OneSite system.• Answered incoming calls regarding housing, programs, and eligibility.• Sorted and organized paper files.• Managed wait lists and availability for different properties. • Generated reports compiling data on different properties.

• Entered patient information and scanned files into electronic medical records using the EPIC and OnBase systems.• Organized mail and paperwork, delivering files to appropriate physicians and departments. • Handled medical releases of patient information.• Cross-trained as a Patient Services Representative, o Fielded patient calls and routed them to the appropriate extension.o Scheduled patients with physicians and nurses in office.o Scheduled patients with specialists.o Created insurance referrals.o Ensured patients were up to date on paperwork and insurance information.

• Worked various departments maintaining inventory by arranging products and working freight.• Provided excellent customer service to assist customers in the store and on the phone.• Occasional front-end work, covering cashier and people greeter breaks.• Learned department manager duties such as inventory count requests and ordering freight.• Learned and maintained safe work procedures and maintained safety of customers and associates throughout the store. • Worked freight in all departments. • Maintained departments by arranging products, working freight, and setting features. • Gained knowledge and experience in all departments throughout the store.• Gained knowledge and experience with the inventory system, including the use of handheld terminals and the SMART system. • Maintained safe work procedures.

Education record

Fine Arts, Liberal Arts

Computer Technology/Computer Systems Technology

Activities and Societies: Student Government Leader

Education record

Activities and Societies: Honor Roll, Honors Society, Chess Club, One-Act Plays (actor and stagehand), Musicals (actor and stagehand).