Emily Moore Email & Phone Number

Dallas, Texas, United States

Working with teams to manage the organizational transformation of companies to achieve benefits in the shortest amount of time with the least amount of pain during the process.

Addison, Texas

Leveraging my experience building programs, advancing training practices, and optimizing interactions with both internal and external stakeholder, I navigate the claims management function while streamlining processes and standards. I form strategic collaborations across my organization to support evolving client projects and ensure high-level claims development.Selected Impacts: ▬▬▬▬▬▬▬▬▬✓ Crafted training curriculum and programs for delivery across both Florida and Texas markets, training employees on claims management system and benchmarking best practices. ✓ Trusted to train and mentor newly hired team members, building and evolving training processes in a highly regulated space covering claims management, system utilization, and internal processes and standards. ✓ Handpicked to support deployment of new time management system, surfacing gaps in the integration processes and developing critical training tools, curriculum, and workflows. ✓ Defined and evolved processes to drive streamlined integration during M&A of Cunningham Lindsay, safeguarding all client interactions and maintaining accuracy of data and claims. ✓ Recognized with Values in Action Award.

Plano, Tx

I advanced to leading as VP of Communications, owning the entire communications function for a 1K+ member organization including all marketing, public relations, website development and management, and historic preservation. I worked with fellow leadership to build and advance awareness of projects, initiatives, fundraising events, and programs.Selected Impacts: ▬▬▬▬▬▬▬▬▬✓ Built up a taskforce to transform a legacy website and deploy a new, branded website. Created all training processes and curriculum to train leaders and key stakeholders on new website utilization and functions. ✓ Founded communications coordinator position to serve as the center of information and ensure streamlined communications and processes during leaderships shifts and organizational changes. Defined role and built all training. ✓ Oversaw and optimized public relations and social media plans to ensure alignment with brand message.

Plano, Tx

Joining the Junior League, I tapped into my passion for training and development as the membership development chair where I owned all recruitment, admissions, and training for incoming members. I crafted and implemented evaluation metrics and tools, learning strategies, and communication standards for 100+ new members annually.Selected Impacts: ▬▬▬▬▬▬▬▬▬✓ Improved new member retention from 50% to 90% by building engaging training programs that increased effectiveness of learning solutions. ✓ Cultivated partnerships with subject matter experts across all lines of the operation on training needs, solution design recommendations, and delivery expectations. ✓ Navigated end-to-end new member period to ensure completion of program requirements, measure program success, and drive change for future training program iterations. ✓ Coordinated committee centered around driving flawless execution of the new member retreat and monthly training meetings for 100+ participants.

In a fast-moving retail environment, I managed all facets of training and development, operations, customer service, and performance management. I led a team of 50+ employees in close partnership with the store manager, utilizing data and analytics tools to uncover program gaps, define both long- and short-term strategies, and deploy processes for maximized impact on the employees and overarching business.Selected Impacts: ▬▬▬▬▬▬▬▬▬✓ Transformed new hire training processes by implementing group trainings over individual sessions to foster increased engagement and team connectedness. ✓ Lowered store visual execution time 25% by reformatting processes, eliminating redundancies, and training on new practices to capture streamlined results. ✓ Unearthed lingering business challenges and collaborated with leadership team to develop and implement tools, workflows, and solutions to improve performance and KPIs.