I am senior professional with a passion for making the software simple and delightful to end users. By combining my skills in digital content strategy (blog, online help, webinars, video) with an eye for visual design (web site, graphic and print) and a passion for simple user experiences, I help software companies create and deliver products their end users love.I am a warm and engaging trainer and public speaker, having delivered hundreds of hours of webinars, recorded and produced dozens of instructional videos, and presented training seminars. As the project manager of TaxCycle's first online user conference, I conceived of, scheduled, managed, marketed, emceed, and successfully delivered a two-day event that attracted over 1,600 attendees.As a strategic leader, I am sought after to define and direct strategy for communications, digital operations, e-commerce product management and online learning. Team members seek my guidance to help resolve issues with customers and address concerns within the organization. I enjoy sharing my experience and mentoring junior employees.Specialties: Content strategy, training, webinars, technical writing, instructional design, user interface design, visual design, print layout, web design, translation, French, German, business analysis, pricing, product management, software localization.