Erika Kopanic Email & Phone Number

Monroeville, Pa

Archiving and preserving sensitive and classified documentation at Bechtel Plant Machinery, Inc. (BPMI) supporting the Naval Nuclear Labs (NNL) and Department of Energy (DOE) programs.

Mcleansville, North Carolina, United States

Commissioned as Army Officer in 2018 after six years of enlisted military service.Deployed to Kuwait from February - December 2021 during the Afghan Draw Down.Served on Active-Duty Operational Support (ADOS) orders during 2023 fiscal year.

Sterling, Virginia, United States

• Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests• Utilize network monitoring and testing tools to verify the health and availability of the network and associated service applications• Utilize troubleshooting methods and tools (i.e. ping, trace route) to diagnose or resolve incidents. Efficiently escalate incidents to the appropriate group… Show more • Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests• Utilize network monitoring and testing tools to verify the health and availability of the network and associated service applications• Utilize troubleshooting methods and tools (i.e. ping, trace route) to diagnose or resolve incidents. Efficiently escalate incidents to the appropriate group when required• Augment cybersecurity monitoring staff as needed• Support the building of end point devices, including smart phones and laptops• Documents incident status and solutions in incident database tools.• Supervises assigned technical support staff in support of networked and stand-alone computer users and systems• Plans, prioritizes, and schedules help desk activities to ensure continuity of service• Develops and trains help desk staff• Analyzes help desk activities and develop tools and process improvements to optimize service• Supervises staff in recognizing, identifying, isolating, and resolving problems with information systems products and services Show less

Chantilly, Virginia, United States

Assist with overseeing day-to-day operations of Tier 1 Service DeskAnalyze metrics, generate statistical reports, and collaborate with upper management on findings Ensure queues are being timely handled and processed by personnel assigned according to established procedures and policies Be available for calls and assist Service Desk technicians during high call surgesAssist with on-job training for ongoing and new hire technicians

Chantilly, Virginia, United States

Receive customer IT queries by multiple methods (phone, self-service, etc.)Triage and troubleshoot tickets submittedProvide desktop software application assistance and installationProvide expert technical support to customers having varying levels of computing skillsProvide detailed diagnostic summary for the next tier level supportWriting comprehensive diagnostic details in tickets after troubleshooting and triage activities

Clarksburg, Wv

Collection of data, interviewing, data modeling, project testing, and creation of performance measurements in support of national security objectives

Pittsburgh, Pennsylvania, United States

Fort Meade, Maryland, United States

• Responsible for maintaining and repairing various critical systems and equipment, including electromechanical telecommunications equipment, field artillery digital devices, GPS receivers, night vision devices, and laser and fiber optic systems. • Used schematic diagrams and basic electronic troubleshooting skills in identifying and correcting malfunction to the circuit board level. Familiarity with AC/DC circuits, computer operating systems, computer repair, digital circuits, and… Show more • Responsible for maintaining and repairing various critical systems and equipment, including electromechanical telecommunications equipment, field artillery digital devices, GPS receivers, night vision devices, and laser and fiber optic systems. • Used schematic diagrams and basic electronic troubleshooting skills in identifying and correcting malfunction to the circuit board level. Familiarity with AC/DC circuits, computer operating systems, computer repair, digital circuits, and soldering. Show less

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Greater Pittsburgh Region