Elizabeth Phillips Email & Phone Number

Chicago, Il, Us

Glenview, Il

Full conference and association management for national and international meetings ranging from 300-2,500 attendees. Responsibilities include management of all pre-conference and onsite aspects including venue selection, contract negotiation, catering, audio visual, program planning, speaker correspondence, entertainment, signage, and registration.

Glenview, Illinois

Employed exceptional customer service techniques such as ensuring the number of guests was never above the maximum 1+1 standard of one guest being checked out and one guest waiting. Used reasonable discretion and employed fast, timely, and courteous customer relations techniques when following the return and ad match policies, addressing guest inquiries, and resolving problems and/or complaints. Applied advanced knowledgeable of company loyalty programs to encourage guests to enroll, resulting in an increase in program participation.

Lake Forest, Il

- Planned, coordinated, and executed activities while guiding campers in personal growth.- Provided leadership to campers in all areas and acted as a role model in all areas of camp activities, including cleanliness, punctuality, rules, and sportsmanship.- Contributed to verbal and written evaluations, activity planning, and administration.- Identified and responded to camper behavioral issues, and report concerns to camp leadership.- Communicated with parents regarding participant experiences and expectations.