• Develop, Evaluate, and implement strategies to gather and respond to client feedback. Worked on innovative project –eg Chat bot, Developed feedback systems in house for Cafeteria, FM, Real Estate, Travel tool. • Identify & Communicate areas of key updates and operational updates to the customer for visibility of the admin service delivery.• Ensure the client perspectives are understood and addressed by Admin team resulting in improved delivery of products & services. • Conduct meetings with Stakeholders. Collaborate with business leaders and cross functional teams as a customer advocate to integrate client feedback and experience into decision on processes and service offering to improve client usability and customer satisfaction. • Served as a primary contact in resolving issues. • Identified opportunity to improvise the admin process - Lead efforts in Continuous improvements projects• Data Visualization by creating dashboards for all functions. • CSR & SustainabilityFacilities : Cafeteria Management: • Automation & Digitalization of cafeteria: Introduced & Implemented an App based technology of food ordering. • Shortlisted caterers and responsible for vendor management.• Menu selection and price negotiation• Feedbacks mechanism put in place to review caterer’s performance.• Organized for Pop up counters & Food festivals.• Kitchen base audits and statutory compliance.

ADMINISTRATION:Travel Management:• Manage a team for Domestic and International travel arrangements which include visa processing, flight & hotel reservations, forex & International calling cards.• Worked on the automation of online travel tool and budgets.• Track and maintain the records of the applicants.• Oversee expats and guests travel and hotel booking arrangements Facilities Management• Responsible to lead and guide the team for smooth functioning of admin & infrastructure services • Part of the ERT (Emergency response team), organize for fire drills and create awareness towards safety.• Identify opportunities to automate systems and improve efficiency of services, creating a more cost effective organization. • Initiated the admin desk ticketing tool to effectively track and close facility issues.• Initiated & completed the waste management “Kaizen project” – Recycling of dry & wet waste. Go green Initiative. • Supervising the housekeeping& security activities in the organization.• Statutory Compliance: Prepare SOP’s & streamline processes as per statutory requirement. • Looked into In-house Crèche facility set up for employees’ kids.• SPOC for the Software Group comprising of 900 employees to resolve any issues related to admin / facilities.• Handling the Capex/Opex and travel budget.

Travel Management:• Manage a team for Domestic and International travel arrangements which include visa processing, flight & hotel reservations, forex & International calling cards.• Worked on the automation of online travel tool and budgets.• Track and maintain the records of the applicants.• Oversee expats and guests travel and hotel booking arrangements Infrastructure / Legal:• Leasing New office space & finalization – Survey the preferred location to move in, properties identification& price comparison between them.• Survey& finalize the best architects & real estate management companies• Legal Compliance, Lease Agreements.• Smooth Movement of assets during transition to the new office.Purchasing & Vendor Management • Coordinating with external agencies for negotiating & executing AMCs for maintenance of office infrastructure.• Select & finalizing Vendors as per Company SLA & requirement, track performance of vendors during review.• Vendor Service agreement and purchase order for all new purchases.