Ekta Shah Email & Phone Number

London, England, United Kingdom

● Leads strategic initiatives to enhance automation in business and commercial lending, achieving a twofold reduction in processing times and supporting the bank's goal to double commercial borrowing volumes.● Directs the design and implementation of advanced recovery processes, successfully decreasing the bank's coverage ratio by four times and improving overall loan recovery efficiency.● Collaborates with cross-functional teams to identify and prioritise key areas for automation… Show more ● Leads strategic initiatives to enhance automation in business and commercial lending, achieving a twofold reduction in processing times and supporting the bank's goal to double commercial borrowing volumes.● Directs the design and implementation of advanced recovery processes, successfully decreasing the bank's coverage ratio by four times and improving overall loan recovery efficiency.● Collaborates with cross-functional teams to identify and prioritise key areas for automation, ensuring alignment with the bank's strategic objectives and delivering significant operational improvements.● Oversees developing and deploying innovative lending solutions, driving continuous process optimisation to meet the bank's ambitious business and commercial lending targets. Show less

● Owns and manages the Business Borrowing roadmap, ensuring alignment with the company’s strategic objectives and delivering clearly defined objectives and key results for 4+ products across multiple channels.● Focuses on high-impact priorities contributing to business goals, driving the launch of enhanced business overdrafts across four key channels, reducing application and fulfilment time from a week to 20 minutes.● Leads the introduction of the bank's first automated credit… Show more ● Owns and manages the Business Borrowing roadmap, ensuring alignment with the company’s strategic objectives and delivering clearly defined objectives and key results for 4+ products across multiple channels.● Focuses on high-impact priorities contributing to business goals, driving the launch of enhanced business overdrafts across four key channels, reducing application and fulfilment time from a week to 20 minutes.● Leads the introduction of the bank's first automated credit decisioning business product, pioneering the digital availability of business lending products and enhancing overall customer experience.● Automates annual reviews for business overdrafts, significantly reducing administrative time for front-end and back-end colleagues while effectively managing the bank’s credit risk.● Oversees the launch of business credit cards from inception to rollout, achieving a substantial reduction in application time, increasing acquisition rates, and mitigating compliance risks through innovative solutions. Show less

● Facilitated complex discovery workshops for core banking projects, delivering accurate initial estimates to guide strategic planning for initiatives such as business account openings and enhanced overdrafts.● Led solution design and provided ongoing support for cash deposit and delivery services aimed at small businesses, ensuring smooth project execution from inception to launch.● Reviewed and validated project designs to align with bank requirements and design principles, ensuring… Show more ● Facilitated complex discovery workshops for core banking projects, delivering accurate initial estimates to guide strategic planning for initiatives such as business account openings and enhanced overdrafts.● Led solution design and provided ongoing support for cash deposit and delivery services aimed at small businesses, ensuring smooth project execution from inception to launch.● Reviewed and validated project designs to align with bank requirements and design principles, ensuring high standards and uniformity across all core banking solutions.● Optimised fraud detection processes by integrating advanced AML and CIFAS checks, translating business needs into actionable user stories, and coordinating efforts across all relevant teams.● Implemented customer-friendly card issuance and management features within the mobile app, reducing customer service call volume by 25% and improving user satisfaction. Show less

London, United Kingdom

● Architected comprehensive solutions for online current account openings, encompassing instant fraud and credit checks, account provisioning, internet banking activation, and immediate issuance of debit cards and overdrafts.● Developed reusable core banking solutions to streamline product offerings, contributing to Metro Bank's recognition for excellence in digital onboarding and trustworthiness in 2018.● Automated payroll processes to eliminate manual interventions by IT operations… Show more ● Architected comprehensive solutions for online current account openings, encompassing instant fraud and credit checks, account provisioning, internet banking activation, and immediate issuance of debit cards and overdrafts.● Developed reusable core banking solutions to streamline product offerings, contributing to Metro Bank's recognition for excellence in digital onboarding and trustworthiness in 2018.● Automated payroll processes to eliminate manual interventions by IT operations staff, significantly boosting operational efficiency and accuracy in job processing and file handling.● Addressed and resolved defects in card authorisations and payment systems, including faster payments, SEPA, BACS, and CHAPS, ensuring robust and secure transaction processing.● Played a key role in upgrading the core banking platform from version R9 to R16, ensuring a smooth transition with minimal operational disruptions.● Led a customer remediation initiative for ISA interest payments, ensuring accurate resolution of discrepancies and maintaining high levels of customer satisfaction and regulatory compliance. Show less

Amsterdam Area, Netherlands

● Directed an offshore team, managing test planning, report generation, and stakeholder communication, ensuring successful project outcomes and timely completion of SWIFT 2015 core banking system modifications.● Implemented CRS and FATCA regulatory changes, upgrading the core banking platform from R11 to R14, enhancing compliance, financial reporting accuracy, and system capabilities.

Pune, Mh, India

Education record

Junior College

Education record